Ian Mcleod
Coombabah,Queensland
Summary
Driven technician with over three years of experience in diagnostics and workshop management. Specialized training in Jeep, Chrysler, Dodge, Ram, Alfa, and Fiat vehicles. Proven expertise in vehicle servicing, maintenance, and electrical fault finding, with a strong ability to identify and resolve complex issues. Holds AC refrigerant handling license, First Aid Certificate, and CERT 3 in Light Vehicle Mechanical and Auto Electrical Technology.
Overview
7
7
years of professional experience
Work History
Lead Automotive Diagnostician
Gold Coast Jeep
Southport, QLD
08.2018 - Current
- Diagnosed wiring, communication, and mechanical faults using diagrams and diagnostic tools.
- Tested vehicle components via computerized and manual techniques to identify malfunctions.
- Repaired or replaced defective parts in suspension, engine, driveline, transmission, and electrical systems.
- Communicated diagnosis results and repair recommendations to customers for informed decision-making.
- Executed wiring of new circuits and repaired existing harnesses and connectors.
- Participated in manufacturer training to remain updated on automotive technology advancements.
- Performed preventive maintenance according to manufacturer schedules.
- Managed workshop operations, coordinating with manufacturers, organizing sublet work, procuring parts, and maintaining equipment.
Education
Certificate III - Automotive Electrical Technology
TAFE Queensland
Ashmore, QLD08.2023
Certificate III - Automotive Light Vehicle Mechanical Technology
TAFE Queensland
Ashmore, QLD03.2022
Skills
- Critical Thinking
- Troubleshooting and Diagnostics
- Issue Resolution
- Preventive Maintenance
- Electrical Understanding
- Strong Work Ethic
- Soldering Skills
- Safety Awareness
- Work Planning and Prioritization
- Customer Service
- Understanding of CAN BUS and vehicle communications
Accomplishments
- Recognized multiple times as Technician of the Quarter for outstanding performance and team contributions
- Service operations high performer award
- Great customer feedback, and mentioned by name in surveys for outstanding customer service and quality repairs
- Completed apprenticeship in three years
- Training and experience on a range of brands and models
- Consistently maintained high customer satisfaction ratings
- Promoted from technician to senior diagnostic technician shortly after qualifying
- Commended by manufacturers' technical teams for efficient quality diagnosis and repairs across a large range of issues
- Over 6 years in the industry
References
Lawrence Sunderland, Ram Australia, regional representative
0417052308
Owen Macpherson, prior senior diagnostician
0420 502 556
Connor Dagger, previous workshop controller
0416 114 766
Brett McLachlan, service manager
0402854240
Tim Richards, FCA/Jeep regional representative
0459 988 222
Timeline
Lead Automotive Diagnostician
Gold Coast Jeep
08.2018 - Current
Certificate III - Automotive Electrical Technology
TAFE Queensland
Certificate III - Automotive Light Vehicle Mechanical Technology
TAFE Queensland