IAN MICHAEL LANG
Kingsley
Summary
A strong and confident leader with over thirty years of management and leadership experience. Thrives in team environments and passionate about being out in the field. Excellent people skills to effectively coach and encourage others. Deep experience in managing teams and driving results in catering operations. Proven track record in optimizing service delivery, ensuring quality, and adapting to changing needs. Possesses strong skills in logistics, inventory management, and client relations. Known for fostering collaborative environments and maintaining high standards. Consistently strives for excellence in all that is done.
Overview
25
25
years of professional experience
Work History
Superintendent Site Support
Newcrest/Newmont Mining
03.2023 - 02.2025
- Company Overview: Havieron Gold & Copper Mine (JV with Greatland Gold)
- Promoted to Superintendent for a newly created role at the worldclass Havieron gold-copper project located circa 75km from Telfer.
- Responsibility included initially improvement & then maintaining operational standards in all aspects of the catering operation with weekly reporting to Senior Management.
- Contract management of the site support contracts, including KPI inspections, menu planning, monthly contract review meetings & budgeting.
- Assisted with the administration of accommodation allocations, transportation & logistics between Telfer & Havieron, mobilisation of new & existing personnel.
- Responsibility for the planning & implementation of events to encourage social engagement & during "Care & Maintenance" became part of the SLT on site & appointed Alternate Senior Site Executive in July 2024.
Senior Air Reporting Officer/Village Officer
Newcrest Mining
09.2017 - 03.2023
- Company Overview: Telfer Gold & Copper Mine
- Employed initially as the Senior ARO working opposite to the Aerodrome Supervisor managing all aspects of operating Telfer Airport, responsibility of training ESS with all ground handling operations, communicating with Alliance aircrew & Perth Ops
- Completion of daily, monthly & quarterly statutory audits & overall maintenance of the runway & airport
- January 2019 accepted position of Village Officer & Contract Managed EMS for the Telfer “Hidden Value” Project
- Day to day operation of Telfer Village managing ESS, Delta & contractors, complete daily VFSL’s, FCCC’s & responsibility of all ESS & Delta monthly KPI auditing
- Closely working with the heads of departments to improve resident experience & satisfaction, regular meetings with the Exec Head Chef & Project Manager to review service & feedback
- Responsibility with coordinating & hosting NML Family Day 3 times per year, Christmas Family Luncheon & Overnight Partner Stay
Project Manager/Newsafe Safety Leadership Coach
Compass Group Australia
03.2015 - 09.2017
- Company Overview: ESS – Telfer Newcrest Contract
- Joined Telfer as Deputy Project Manager & after 6 months promoted to Project Manager with overall ESS responsibility for the village operation including & not limited to the Catering, Housekeeping, Maintenance, Gardening, Airport, Flight & Room Bookings operations
- Full ownership & accountability for all departmental budgets & providing monthly forecasts, stock control, quarterly & monthly presentations
- December 2015 seconded to Newcrest as a Newsafe Coach, coaching & encouraging leaders 1-2-1 in effective communication, their operational discipline, Newsafe behaviours, ensuring visible felt safety leadership, statutory requirements are upheld & critical control management is maintained
Group Operations Manager
Compass Group UK
08.2009 - 02.2015
- Company Overview: Eurest – Centrica & British Gas Contract
- Joint responsibility for the management & contractual services for 17 sites throughout the UK on a fixed cost contract, combined annual TO more than £41.5M
- Planning & organising monthly & quarterly financial reviews with unit managers & site clients
- Ensuring KPI’s & SLA’s are achieved to maximise financial return, financial responsibility, forecasting targets & budget setting
- Monthly auditing & ensuring “OEAP” & “What Good Looks Like” is always achieved
- Assisting in the Bi-monthly “Energy Workshop” to drive innovation & sales across the contract with the full responsibility for the planning, costing & mobilisation of new offers & services
- Three sites awarded as Compass “Centre Of Excellence”
General Manager
Compass Group UK
02.2008 - 08.2009
- Company Overview: Restaurant Associates – Walt Disney European HQ
- Overall responsibility for the provision of services to Hospitality, Starbucks Coffee Shop, Disney Cafe Restaurant, Vending & Beverage Service at Walt Disney Company in Hammersmith London
- Daily organisation of Hospitality bookings & beverage service, planning & costing of function menus for evening & weekend screenings including Director’s Dining
- Overseeing the running of the Disney Café Restaurant providing Breakfast & Lunch service for the 2500 associates on site, exceptional customer service required at all times
- Installing, programming & training of staff on new till system for the Restaurant & Starbucks Coffee
- Monthly & Quarterly Financial Reviews with the clients, exceeding company budget of £8.9M
- Weekly menu planning with the Head Chef to include Balance Choice, Healthy Options, Providence & Seasonality.
General Manager
Compass Group UK
04.2000 - 02.2008
- Company Overview: Restaurant Associates
- Overall responsibility for the provision of catering, hospitality, reception and vending at JWT in Knightsbridge for 1700 staff
- Constantly exceeded yearly company budgets, restaurant & bar turnover of £6.4M & hospitality of £1.9M
- Designed Menus & controlled costs to achieve maximum G.P
- Managing a team of 36 full-time staff & additional agency when required including training & development
- Daily organisation of meeting room & hospitality bookings, including fine dining, celebration parties, client functions & champagne receptions
- Menu costing, till programming via Horizon & NEXUS trained
- Monthly & quarterly reviews with client
- Awarded Restaurant Associates UK 'Outstanding Service Award 2007'
Education
Professional Development -
03.2025
Higher National Diploma - Catering
Cassio Catering College
Watford, UK06.1988
Skills
- Operational excellence
- Safety management
- Relationship building and management
- Project coordination
- Quality assurance
- Staff leadership
- Event planning proficiency
- Food safety
- Menu development
- Food presentation
- Compliance monitoring
Hobbies and Interests
- Body boarding
- Cooking
- Cycling
- Football (soccer)
- Fishing
- Rugby
- Golf
- Dining out
Timeline
Superintendent Site Support
Newcrest/Newmont Mining
03.2023 - 02.2025
Senior Air Reporting Officer/Village Officer
Newcrest Mining
09.2017 - 03.2023
Project Manager/Newsafe Safety Leadership Coach
Compass Group Australia
03.2015 - 09.2017
Group Operations Manager
Compass Group UK
08.2009 - 02.2015
General Manager
Compass Group UK
02.2008 - 08.2009
General Manager
Compass Group UK
04.2000 - 02.2008
Higher National Diploma - Catering
Cassio Catering College
Professional Development -
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