Ian Morales
MELTON WEST, VIC 3337
Summary
Adept at enhancing customer satisfaction and managing time efficiently, I leveraged my roles at Hungry Jacks and Salmathub to hone skills in complaint handling and time management. My dedication to cleanliness and empathetic service significantly contributed to positive dining experiences, showcasing my ability to meet and exceed employer expectations with a proactive and results-driven approach.
Overview
7
7
years of professional experience
Work History
Front Counter Crew Member
Hungry Jacks
05.2021 - Current
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Supported kitchen staff by assembling orders quickly and accurately, reducing wait times for customers.
- Ensured food safety standards were consistently met by adhering to proper handling, storage, and preparation procedures.
News Paper Delivery
Salmathub
01.2018 - 12.2019
- Developed strong time management skills to accommodate tight deadlines and changing weather conditions.
- Demonstrated punctuality arriving early every day prepared for work ensuring smooth start of the day''s deliveries.
Education
RMIT University
Melbourne, VIC12.2025
No Degree - Nursing
Victoria University
Melbourne, VIC02.2021
High School Diploma -
St Albans Secondary College
Saint Albans, VIC12.2020
Skills
- Cleanliness and hygiene
- Complaint Handling
- Efficient work ethic
- Patience and Empathy
- Cash handling expertise
- Food safety understanding
- Product Knowledge
- Customer Service
- Time Management
- Cleaning and sanitizing
- Multitasking Abilities
- Excellent Communication
Additional Information
My availabilities are
- Monday- Available all day
- Tuesday- Unavailable
- Wednesday- Available all day
- Thursday- Available all day
- Friday- Unavailable
- Saturday- Available all day
- Sunday- Available all day
- Public holidays- Available
- No working restrictions. Australian citizen.
Languages
English
Native or Bilingual
Timeline
Front Counter Crew Member
Hungry Jacks
05.2021 - Current
News Paper Delivery
Salmathub
01.2018 - 12.2019
RMIT University
No Degree - Nursing
Victoria University
High School Diploma -
St Albans Secondary College
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