IAN NELDER
Summary
I am a hospitality and sales professional with over 20 years of experience in wine bars, bustling cafés, and wine retail. Proven expertise in managing small teams, fostering strong relationships, and driving productivity to achieve business goals. Strong background in account management and wholesale sales has facilitated the development of robust connections within both the retail and food service sectors, emphasizing customer retention while actively pursuing new business opportunities. Committed to delivering exceptional service and results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Wine Merchant
Dan Murphy's Essendon
08.2024 - Current
- Advised customers on wine selections to enhance their purchasing experience.
- Managed inventory levels, ensuring product availability and quality.
- Conducted tastings and events to promote new products and engage customers.
- Collaborate with team including, staff training and tasting new product range.
Sales Representative
All Saints
06.2023 - 05.2024
- Cultivated relationships with clients to drive sales growth and enhance customer loyalty.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Account Manager
Calendar Cheese
05.2022 - 06.2023
- Managed client accounts to ensure satisfaction and retention through regular communication and follow-ups.
- Developed tailored solutions that addressed unique client needs, enhancing service delivery and relationship building.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Venue Manager
Dikstiens Corner Bar / Beatty & Rose Providor
08.2017 - 03.2022
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed inventory levels and conducted supply ordering to maintain stock availability.
- Developed relationships with suppliers to source unique wines, enhancing overall beverage program.
- Assisting Chef with developing innovative menus in line with seasonal ingredients and customer preferences.
Skills
- Venue management
- Clear customer communication
- Financial administration
- Team supervision
- Staff recruitment
- Procurement and strategy
- Food preparation
- Inventory management
- Hygiene for Food Supervisor
- Territory Sales
- Client Relationship Building
- Experience with CRM platforms
Timeline
Wine Merchant
Dan Murphy's Essendon
08.2024 - Current
Sales Representative
All Saints
06.2023 - 05.2024
Account Manager
Calendar Cheese
05.2022 - 06.2023
Venue Manager
Dikstiens Corner Bar / Beatty & Rose Providor
08.2017 - 03.2022