I am 28 year old, with more than 5 years experience in Hospitality and High end Restaurants and Hotels. Competent in making high-quality customer experience.
Overview
4
4
years of professional experience
Work History
Head Waiter
Ling Ling by TAO Group
10.2022 - 11.2025
Communicate with Reception team regarding bookings and floor plan
Confirm Allergies and food restrictions with guests
Take detail order and punch it on Micros, informing sit numbers and allergies if needed
Handle customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service satisfaction
Share Guest Preferences with Reception team to personalise their next experience.
Senior Waiter
The London Project
09.2021 - 09.2022
Closing reports such as DSR, Sales Breakdown by Item and overview of the night
Assign sections to the service staff
Control break timings for waiters
Ensure closing checklist is done properly
Check on guest satisfaction regarding food and beverages