Ian pope
Ingleburn,NSW
Summary
Dynamic workshop controller with extensive experience at Mycar Tyre and Auto, excelling in vehicle diagnostics and team leadership. Proven track record in optimizing workflow and enhancing customer service, ensuring compliance with safety standards. Adept at resource allocation, fostering a productive environment that drives operational success and elevates service quality.
Overview
26
26
years of post-secondary education
19
19
years of professional experience
Work History
Workshop controller/2ic
Mycar tyre and auto
09.2018 - Current
- Managed daily workshop operations to ensure smooth workflow and efficiency.
- Coordinated technician schedules to optimize service delivery and resource allocation.
- Oversaw parts inventory management to maintain sufficient stock levels for repairs.
- Trained new staff on workshop procedures and safety protocols for effective onboarding.
- Implemented quality control measures to ensure high standards in service delivery.
- Liaised with customers to address inquiries and provide exceptional service experiences.
- Maintained compliance with health and safety regulations within the workshop environment.
- Supervised use, maintenance and replacement of workshop tools, equipment and materials.
- Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
Mechanic
Kmart Tyre and Auto
Melbourne , Vic
05.2016 - Current
- Register Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various vehicle types for optimal performance.
- Repaired and replaced faulty parts in accordance with manufacturer specifications.
- Tyre repairs, fitting and balancing
- Wheel alignments
Workshop Manager
Rapid Tune
Melbourne , Vic
09.2014 - 05.2016
- Managed daily workshop operations to ensure efficiency and productivity.
- Oversaw team performance and provided guidance to workshop staff.
- Implemented safety protocols to maintain a secure working environment.
- Streamlined workflow processes to enhance operational efficiency.
- Facilitated communication between team members and upper management effectively.
- Organized and managed daily workflow of staff members in the workshop.
Owner operator Mechanical workshop
Somerville Mechanical Repairs
Somerville , Vic
09.2010 - 10.2014
- Managed daily mechanical repair operations for diverse customer vehicles.
- Supervised team of technicians in performing maintenance and repairs.
- Ensured compliance with safety regulations and industry standards.
- Trained new employees on repair procedures and safety protocols.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Workshop controller
Blackburn Nissan
Blackburn , Vic
09.2007 - 09.2010
- Managed workshop schedules to optimize technician efficiency and service delivery.
- Monitored daily workflow to identify areas for process improvement in service delivery.
- Oversaw parts inventory and ensured timely availability for repairs and services.
- Coordinated communication between customers and service technicians for seamless operations.
- Road testing and quality control
Education
Certificate - Master Tech Training
Mitsubishi Australia
Sydney/Melbourne , NSW 01.1987 - 12.2006
Certificate - Post Trade Outboard Marine
Sydney Tafe
Sydney 01.1993 - 12.1993
Certificate - Post Trade Automotive Diesel Engines
Sydney Tafe
Sydney , NSW 01.1992 - 12.1992
Trade Certificate - Automotive Mechanical Repairs
Sydney Tafe
Sydney 01.1987 - 01.1991
Skills
- Workshop scheduling
- Parts management
- Vehicle diagnostics
- Quality control
- Safety compliance
- Resource allocation
- Workflow optimization
- Team leadership
- Effective communication
- Time management
- Customer service
- Vehicle registration inspector/proprietor
Timeline
Workshop controller/2ic
Mycar tyre and auto
09.2018 - Current
Mechanic
Kmart Tyre and Auto
05.2016 - Current
Workshop Manager
Rapid Tune
09.2014 - 05.2016
Owner operator Mechanical workshop
Somerville Mechanical Repairs
09.2010 - 10.2014
Workshop controller
Blackburn Nissan
09.2007 - 09.2010
Certificate - Post Trade Outboard Marine
Sydney Tafe
01.1993 - 12.1993
Certificate - Post Trade Automotive Diesel Engines
Sydney Tafe
01.1992 - 12.1992
Certificate - Master Tech Training
Mitsubishi Australia
01.1987 - 12.2006
Trade Certificate - Automotive Mechanical Repairs
Sydney Tafe
01.1987 - 01.1991