Ian Spence
Marsfield,Australia
Summary
Results-driven Food and Beverage Duty Manager dedicated to maximizing guest satisfaction and operational efficiency. Successfully implemented staff training programs and streamlined processes, driving revenue growth and enhancing team performance while ensuring exemplary service standards and effective cash management.
Overview
1
1
Certification
6
6
years of professional experience
Work History
food and beverage duty manager
pullman sydney airport
04.2026 - Current
- Supervised daily operations to ensure smooth hotel functioning.
- Coordinated staff schedules to ensure efficient service delivery.
- Managed guest inquiries and resolved issues effectively.
- Trained new employees on company policies and procedures.
- Collaborated with departments to streamline communication and processes.
- Monitored inventory levels and ordered supplies to prevent stock shortages.
- Conducted performance evaluations to support staff development initiatives.
- Responded promptly to any emergency situations that arose during shifts.
- Fostered positive work environment, enhancing employee morale and guest satisfaction.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Collaborated with upper management to improve productivity of operations.
Assistant Food and Beverage Manager
swissotel
08.2025 - 04.2026
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
- Assisted in managing daily food and beverage operations at Swissôtel.
- Implemented training programs for new hires in service standards and procedures.
- Monitored inventory levels and facilitated timely ordering of supplies.
- Collaborated with kitchen staff to create seasonal menu offerings and specials.
- Ensured compliance with health and safety regulations throughout the dining areas.
- Addressed guest inquiries and complaints to enhance overall dining experience.
Food and Beverage Duty Manager
Pullman Sydney Airport
Mascot, Australia
03.2022 - 08.2025
- Dynamic Food and Beverage Duty Manager at Pullman Sydney Airport, recognized for enhancing customer satisfaction through effective relationship building and staff training. Proven ability to optimize operations and reduce turnover, while maintaining a focus on exceptional service and cash management. Committed to fostering a positive team environment and driving revenue growth.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees on essential job functions to ensure service excellence.
- Supervised and coordinated team, providing guidance and support to achieve operational goals.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Coached and provided feedback to team members, fostering skill development and adherence to best practices.
Bar Manager
The Illawarra Brewery
Wollongong, Australia
05.2020 - 03.2022
- Created welcoming atmosphere that fostered loyal customer base and encouraged repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Mentored and trained staff to uphold exceptional customer service standards, enhancing overall guest experience.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved conflicts among staff promptly and professionally, contributing to a positive work environment.
- Closed out cash register and prepared cashier report at close of business.
Education
High School Diploma -
Figure High School
Wollongong, NSW12-1988
Skills
- Customer service
- Customer service orientation
- Revenue optimization
- Operational efficiency
- Complaint resolution
- New employee training
- Employee training
- Staff training and development
- Staff scheduling
- Team supervision
- Team collaboration
- Relationship building
- Customer communication
- Problem solving
- Service consistency
Certification
- RSA
- First Aid
- Food Handling
Timeline
food and beverage duty manager
pullman sydney airport
04.2026 - Current
Assistant Food and Beverage Manager
swissotel
08.2025 - 04.2026
Food and Beverage Duty Manager
Pullman Sydney Airport
03.2022 - 08.2025
Bar Manager
The Illawarra Brewery
05.2020 - 03.2022
High School Diploma -
Figure High School