Ian Waites
Andrews Farm,SA
Summary
I am a quality control professional with a diverse range of transferrable skills. Having relocated from the UK I am seeking employment within an organisation that can utilise my broad skillset and benefit from my loyalty and strong work ethic.
I am looking for full-time or part-time roles and am happy considering a change in direction from previous positions. I believe my friendly disposition and communication skills to be one of my best assets which would suit any face to face customer service role. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Services Australia
07.2023 - 09.2023
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
- Demonstrated adaptability in handling diverse clientele,effectively addressing their unique needs and expectations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Completed data entry to record call notes, suggestions and questions
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Delivered prompt service to prioritize customer needs
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions
Project Assessor
JP Flynn Builders
11.2021 - 12.2021
- Helping to co-ordinate insurance assessors for storm damage caused in South Australia due to storm on 28th October 2021
- Making appointments for assessors to visit homes with regards to insurance claims
- Liaising with clients, assessors and tradesmen
- Liaising with individual insurance companies on behalf of clients
Quality Engineer
Sellafield Limited
01.2017 - 05.2019
- Reduced production defects by designing and executing comprehensive quality control processes
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions
- Optimized supplier performance through regular assessment and feedback, leading to increased product reliability and cost savings
- Contributed to root cause analysis to determine core reason for failures and errors
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Coordinated with quality control staff to complete inspections
- Supported quality team members during corrective action updates
- Partnered with senior management to analyze issues and find appropriate solutions
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards
- Maintained compliance with industry standards and regulatory compliance during managed projects
- Conduct cost of failures investigations
Quality Control Inspector
Sellafield Limited
01.2002 - 12.2016
- Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain
- Aided in the development of comprehensive quality control training materials, leading to improved inspector competency and effectiveness
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market
- Communicated with production team members about quality issues
- Operated, maintained and calibrated testing equipment.
- Investigated customer complaints to take necessary corrective actions
- Monitored product quality at all stages of production process and through to export
- Completed precise measurements using special tools
- Created and maintained operational instructions and training packages
Health Physics Monitor/Leading Hand
Sellafield Limited
01.2000 - 12.2001
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of nuclear waste monitoring processes
- Assist plant operations and provide safety advice to personnel
- Radiological dose control as defined by the Ionising Radiation Regulations
- Ensure environmental safety regulations are met and maintained
Senior Stock Controller
Ministry Of Defence Explosives Department
10.1981 - 12.1999
- 2nd in charge to assistant supervisor and supervisor overseeing 17 personnel within the explosives department
- Ensuring all explosives and personnel complied with regulations for managing, controlling storage and handling of explosives as directed by the HSE and DLSA
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly at experimental establishments across England, Scotland and Wales
- Overseeing the explosives for the proof and acceptance firings for all the, then new, Challenger II battle tanks currently still in use by the British Army.
- Various other roles within the Ministry of Defence between 1981-1989 before being promoted to senior stock controller. These included quality inspector, range worker and stores worker
Education
Millom Comprehensive School
Cumbria, UK12.1981
Skills
- Customer Support
- Documentation and Reporting
- Positive Attitude
- Time Management
- Quality Assurance
- Multitasking
- Customer Focus
- Interpersonal Skills
- Attention to Detail
- Effective Communication
- Stock Management
- Quality Control
Certification
- High risk forklift licence
- Elevated work & platform scissorlift licence
- Pendant crane operator licence
- Health & Safety at Work UK
- Several courses relating to nuclear fuels and explosives UK
referees
Mr Ryan Mower
Quality manager
Sellafield Limited
ryan.r.mower@sellafieldsites.com
ph:0011447764751600 (UK)
Ms Melanie Hurrell
General Manager
Adelaide Paediatrics
ph: 0439 818391
Dr Anthony Chitti
Owner of Adelaide Paediatrics
achitti@gmail.com
ph:0402 911925
Timeline
Customer Service Officer
Services Australia
07.2023 - 09.2023
Project Assessor
JP Flynn Builders
11.2021 - 12.2021
Quality Engineer
Sellafield Limited
01.2017 - 05.2019
Quality Control Inspector
Sellafield Limited
01.2002 - 12.2016
Health Physics Monitor/Leading Hand
Sellafield Limited
01.2000 - 12.2001
Senior Stock Controller
Ministry Of Defence Explosives Department
10.1981 - 12.1999
Millom Comprehensive School
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