IAN WANG
Earlwood,NSW
Summary
Creative Finance graduate offering strong analytical and abstract reasoning skills. Excellent history of managing complex data. Well-versed in business operations, strategic planning and market analysis. Track record of positive academic performance and superior numerical and analytical skills.
Overview
3
3
years of professional experience
Work History
Bar Manager
2/3 Craft Tavern
2021.09 - 2022.06
- Financial management: Prepare budgets, monitor expenses, and track revenues. Analyze financial data to identify areas for improvement, such as cost reduction or revenue enhancement. Implement effective cash-handling procedures and ensure accurate record-keeping.
- Customer service: Foster a welcoming and enjoyable atmosphere for customers. Train staff to provide excellent service, handle customer complaints or issues, and create memorable experiences that encourage repeat visits.
- Staff management: Hire, train, and schedule bar staff, including bartenders, servers, and barbacks. Provide clear instructions and expectations, and ensure they adhere to professional standards of service.
- Inventory management: Maintain an accurate inventory of beverages, ingredients, and supplies. Monitor stock levels, place orders, and negotiate with suppliers to ensure optimal pricing and quality.
- Sales and promotions: Develop and execute marketing strategies to attract and retain customers. Plan and coordinate events, promotions, happy hours, and special offers to drive sales and increase profitability.
- Training and development: Provide ongoing training and development opportunities to staff members to enhance their skills and knowledge. Stay informed about industry trends and innovations, and share relevant information with the team.
Intern
Shanghai Shizhuang Information Technology Co., Ltd
2021.11 - 2022.05
- Commodity listing and management: helping the platform to list new commodities, updating commodity information, managing commodity inventory, following up commodity sales, etc.
- Marketing promotion: Assisted in developing marketing strategies and programs, implemented online promotional activities, and improved platform exposure and user conversion rate.
- Data analysis and operation optimization: Through monitoring and analysis of platform data, put forward operation optimization suggestions to help the platform improve user retention rate and re-purchase rate.
- Customer service: Assist to deal with user feedback and complaints, solve user problems and improve user satisfaction.
- Operation management support: Assist in daily communication and coordination with suppliers, logistics companies and other partners to ensure smooth operation of the platform.
- Other work: Participate in other related work as required, such as market research, industry analysis, etc.
Intern
BANK OF JILIN
2021.04 - 2021.08
- Assisted customers with account-related inquiries, providing clear and accurate information about banking products and services.
- Responded to customer inquiries via phone, email, and in-person with a focus on professionalism and excellent communication skills.
- Resolved customer complaints or concerns in a timely and efficient manner, ensuring a positive customer experience.
- Collaborated with team members to address complex customer issues and find effective solutions.
- Acquired a comprehensive understanding of the bank's products and services to effectively educate customers on available options.
- Actively promoted new banking products and services to customers, contributing to increased awareness and adoption
Intern
Western Securities
2019.11 - 2020.01
- Assisted in client onboarding, gathering necessary information, and conducting preliminary financial assessments.
- Collaborated with senior brokers to build and maintain positive relationships with clients, ensuring a high level of client satisfaction.
- Conducted in-depth research on financial markets, economic indicators, and specific securities to provide comprehensive insights.
- Assisted in the development of market reports and investment proposals for clients.
- Participated in client meetings alongside senior brokers to offer financial advice, address inquiries, and discuss investment goals.
- Assisted clients in understanding risk factors, investment strategies, and market dynamics.
Education
Master of Commerce - Risk Management
University of New South Wales
Sydney, NSW09.2024
Master of Applied Finance - Accounting And Finance
University of Newcastle
Newcastle, NSW08.2023
Bachelor of Commerce - Accounting And Finance
Jilin University of Finance And Economics
China06.2022
Skills
- Compeat Restaurant Accounting Systems
- Restaurant Project Leadership
- Business Analytics
- Customer Interaction
- Computer System Diagnostics Software
- Structured Query Language (SQL)
Timeline
Intern
Shanghai Shizhuang Information Technology Co., Ltd
2021.11 - 2022.05
Bar Manager
2/3 Craft Tavern
2021.09 - 2022.06
Intern
BANK OF JILIN
2021.04 - 2021.08
Intern
Western Securities
2019.11 - 2020.01
Master of Commerce - Risk Management
University of New South Wales
Master of Applied Finance - Accounting And Finance
University of Newcastle
Bachelor of Commerce - Accounting And Finance
Jilin University of Finance And Economics
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