Ian Williams

In 2019 I purchased an 8 Pallet Refrigerated Pantech truck and began contracting to Bidfood Australia.

I sold the Business in 2024 to relocate to Townsville with Family.

Aside from daily driving and maintenance of the vehicle from a business owner point of view i would carry out the following task.

• Load and unload vehicle using forklift or BT operating equipment.
• Consolidate customer orders in preparation for delivery.
• Monitor vehicle refrigeration temperatures to unsure Food standard regulations were meet.
• Personal interaction with customers ensuring a positive image for the Client (Bidfood Australia) was delivered.
• Manage disputes with customers and reporting issues to Client (Bidfood Australia)
• Handling Cash, Cheque's and Credit Card Payments.
• Credit issuing and damaged good evaluation.
• Identify potential vehicle maintenance issues as well as scheduled service intervals.
• Arrange vehicle Licenses and permits.
• Negotiate contract renewals.

Arriving in Australia 2011 on a business visa I had to identify and purchase a business that fulfilled the requirements set out by the department of Immigration.

In 2012 I purchased WashWorx Hand Carwash Cafe.

Vehicle detailing was not a field I had much experience in, but it was a great challenge and helped me familiarise myself with day to day business operations in Australia. During the seven years I owned the business I relocated it to a newer and larger premises increasing it range of services and increasing its profitability.

I sold the business in 2019 in pursuit of a new challenge.

Whilst building up a team of supervisors and management staff I still maintained a Hands-on daily presents in the business.

Some of my responsibilities were as follow.

• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Conducted performance evaluations and provided constructive feedback to employees.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
• Negotiated favourable lease terms for business expansion, securing prime location at reduced cost.
• Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
• Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.

After several years of working in the Northern provinces of South Africa, I identified a need for a private Tourist passenger transport service for international clients. Over the next 10 years, I grew the business to large fleet of small and Medium chauffeur driven vehicles servicing safari lodges and hotels all over South Africa.

I sold the business in 2010 I sold the business and moved my family to Australia.

Apart from my daily hands-on responsibilities as the sole owner of the business, some of my other daily tasks we as follow.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Trained and motivated employees to perform daily business functions.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.