Summary
Overview
Work History
Education
Skills
Timeline
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Ian Wooder

Melbourne,VIC

Summary

Dynamic Venue Manager with a proven track record at Mahoney Hotels Pty Ltd, excelling in event planning and budget management. Expert in enhancing customer satisfaction through effective staff training and relationship building, while successfully implementing cost-reduction strategies that improved operational efficiency. Committed to delivering exceptional experiences and driving revenue growth.

Overview

15
15
years of professional experience

Work History

Venue Manager

Mahoney Hotels Pty Ltd
St Kilda, Victoria
03.2016 - Current
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Scheduled maintenance activities for the facility to maintain its condition and appearance.
  • Monitored inventory levels of items needed for events such as linens, glassware and table settings.
  • Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.
  • Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Created budgets for each event based on estimated costs of food, beverages, staffing.
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.

Venue Manager

Orient Hotel
Fremantle, Western Australia
08.2013 - 01.2016
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Scheduled maintenance activities for the facility to maintain its condition and appearance.

Assistant Venue Manager

Mitchell & Butler Hotels
Liverpool, United Kingdom
08.2010 - 05.2013
  • Maintained accurate financial records related to revenue, expenses, payroll.
  • Ensured proper training was provided for all staff members working at the facility.
  • Conducted regular meetings with staff to discuss upcoming events or changes in policies and procedures.

Education

Bachelor of Arts - Film Studies

Staffordshire University
Staffordshire, UK
08-2009

GED -

Southport College
Southport, UK
08-2006

High School Diploma -

Range High School
Liverpool, UK
08-2003

Skills

  • Event planning
  • Budget management
  • Inventory control
  • Compliance management
  • Customer relationship management
  • Staff training
  • Marketing strategy
  • Problem solving
  • Leadership development
  • Team building
  • Performance monitoring
  • Venue supervision
  • Relationship building
  • Advertising and marketing
  • Task prioritization
  • Guest relations
  • Staff supervision
  • Writing and verbal communication
  • Scheduling
  • Financial planning
  • Decision-making
  • Personnel management
  • Calendar management
  • Profit and loss accountability
  • Staff scheduling
  • Staff hiring
  • Budget control
  • KPI tracking

Timeline

Venue Manager

Mahoney Hotels Pty Ltd
03.2016 - Current

Venue Manager

Orient Hotel
08.2013 - 01.2016

Assistant Venue Manager

Mitchell & Butler Hotels
08.2010 - 05.2013

Bachelor of Arts - Film Studies

Staffordshire University

GED -

Southport College

High School Diploma -

Range High School

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Ian Wooder