Iana Benea
Beckenham
Summary
Dependable worker with strong knowledge of customer service. Highly organized with excellent communication and attention to detail. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions.
Overview
3
3
years of professional experience
Work History
Receptionist
Companion Health
01.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
Customer Service Agent
Swissport
10.2022 - 06.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight and travel complications
- Conduct check-in procedures to ensure proper travel documents and baggage weight prior to boarding and provide additional accommodations to customers
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Door Girl
Capitol Corp
10.2021 - 05.2022
- Assisted in handling guest complaints or concerns promptly and professionally, resulting in increased satisfaction levels.
- Contributed to efficient event execution by providing clear communication between door team, management, and other departments as needed.
- Developed strong working relationships with fellow team members, fostering a cooperative work environment that resulted in smooth daily operations.
- Enhanced customer experience by warmly greeting and efficiently managing guest entry.
- Anticipated guest needs proactively, offering assistance before it was requested to deliver an exceptional experience upon arrival.
- Provided outstanding service under pressure during high-traffic periods while maintaining composure and professionalism at all times.
- Managed cash transactions confidently, ensuring accuracy in cover charge collection and reporting.
- Collaborated with security personnel to ensure a safe environment for all guests and staff.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Handled challenging guest situations diplomatically, resulting in successful resolutions and minimal disruption to the overall atmosphere.
- Maintained excellent customer relations.
Theatre Orderly
St John Of God Hospital
05.2021 - 12.2021
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Maintained a clean and safe environment for patients, ensuring optimal recovery conditions.
- Contributed to infection control measures by diligently disinfecting surfaces and equipment.
- Collaborated with interdisciplinary teams to enhance the overall quality of patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Warmly greeted patients and visitors and made each feel welcome.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Helped other staff with patient transfers by moving patients between departments.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
Education
Certificate II - Security Operations
Paragon Training
02.2023
Diploma - Beauty Therapy
Perth College of Beauty Therapy
12.2020
High School Diploma -
St Norbert College
10.2019
Certificate IV - Business
Fremantle Education Centre
10.2019
Certificate III - Hospitality
North Metropolitan TAFE
Perth, WA11.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Team Management
- Customer Oriented
- Cultural Awareness
- Sales and Upselling
- Reliable and Trustworthy
- Problem Resolution
Languages
Romanian
Native or Bilingual
Timeline
Receptionist
Companion Health
01.2024 - 04.2024
Customer Service Agent
Swissport
10.2022 - 06.2023
Door Girl
Capitol Corp
10.2021 - 05.2022
Theatre Orderly
St John Of God Hospital
05.2021 - 12.2021
Certificate II - Security Operations
Paragon Training
Diploma - Beauty Therapy
Perth College of Beauty Therapy
High School Diploma -
St Norbert College
Certificate IV - Business
Fremantle Education Centre
Certificate III - Hospitality
North Metropolitan TAFE
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