IAN JAY DANIEL ALELUYA

• Provision of cleaning and waste tasks in a team environment to ensure the timely delivery of services and client deliverables
• Collecting all waste from bins and any on the ground and determining which waste channel material left for collection is to be directed
• Observe and report issues that may impact service delivery
• Work with the team leader on practical, timely solutions
• Ensure public and back of house facilities are maintained (cleaned) to the highest standard
• Professional conduct in dealing with clients and the general public.

• Conducts and oversees User Acceptance Testing (UAT) for IOPS and incoming Tie-ups to ensure quality testing
• Responsible of providing daily and monthly reports
• Monitor Daily Transaction Reports
• Conduct KYC
• Conduct AMLA
• Monitors submission of monthly reports to OG Planning Office
• Collected, arranged, and input information into database system.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Conducted regular reviews of operations and identified areas for improvement.

• Creation, modification, reactivation, deactivation/deletion of a user ID
• Reset/unblock password of user
• Creation, modification and maintenance of user and group profile
• Creation, modification and maintenance of user and group access rights
• Provide user list to business center and head office units
• Change of roles and assignments due to movements, transfers and resignations
• Change of approver path
• Tagging of vacation leaves
• Delete user IDs of resigned, retired or terminated employees in a timely manner
• Ensure that user ID and email account of a separated employee is immediately deleted from all systems wherein access had been given
• Responsible in ensuring that the request is in accordance to the approved Table of Organization of the Group/Division, as mandated by the Bank's Management
• Provide first level of system support to users
• Observes the agreed turnaround time to its users
• Provide performance report reflecting all processed valid requests on a weekly and monthly basis
• Provide the section's Exception Report on a weekly basis, to disclose requests processed beyond the committed SLA on TAT
• Ensures timely delivery of service for all valid requests
• Provide first level support in email and phone call regarding user's issue
• Responsible for testing of new implemented system
• Responsible for testing of new role/access rights implemented.

• Receives Loan applications from Sales Group for evaluation Business Verification, Employment Verification, Payslip Verification, Collateral details
• Checks required documents attached
• Checks discrepancies in workflow and application.

• Responsible in processing all the transactions of the clients
• Attends to all client's inquiries and concerns
• Responsible for monitoring the movement of items in and out of the vault as well as ensuring the safety of all items
• Handles sale, recording and reporting of non-pawnshop products
• Responsible for packaging fragile Items with safety procedures.

Status: On going