Ian Karlo Correa
Thomastown,VIC
Summary
Dedicated and results-oriented professional with a solid background in customer service and web research analysis. In my role as a Customer Representative, I've consistently provided top-notch service by addressing client needs with efficiency and ensuring overall satisfaction. On the research front, I've demonstrated a keen eye for detail and a methodical approach as a Web Research Analyst, utilizing advanced search methodologies to gather, analyze, and present data effectively. My adeptness in communication, problem-solving, and research skills make me a valuable asset, combining customer-centric focus with analytical acumen to contribute positively to any team or project.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hertz Australia Pty., Ltd.
10.2022 - Current
- Dealing with customer enquiries about the availability and cost of vehicles
- Taking bookings and explaining the terms of rental or leasing agreements
- Completing paperwork with the customer and taking payments
- Showing customers to their vehicle and pointing out any bumps, scrapes or special features
- Providing ongoing service and sales support, if you deal with regular business leasing accounts
- Answering telephone calls as well as doing an inquiry about overdue rentals.
Hotel Room Attendant
Empire Hospitality Australia, Pty., Ltd.
03.2022 - 09.2022
- Change bed linen and make beds
- Replace used towels
- Sweep and mop floors
- Vacuum carpets
- Dust furniture
- Replenish bath care products (e.g
- Soap and shampoo)
- Restock beverages and food items in the mini-bar
- Clean public areas, like corridors
- Report any technical issues and maintenance needs
- Address guests’ queries (e.g
- On additional services)
- Help guests retrieve lost items
- Ensure all assigned rooms are clean and tidy by the end of the shift
- Follow hotel security guidelines.
Research Analyst and Operations Assistant
Sourcescrub Philippines, Inc.
08.2016 - 02.2020
- Assist operations manager with planning of routine operations and special projects
- Assist IT Department on equipment distribution to employees and reporting updates on equipment condition
- Implements new working processes which deliver continued improvements
- Maximize productivity by keeping detailed records of daily progress, identifying and rectifying areas for improvement
- Held meetings with employees to evaluate performance and make plans for improvement
- File distribution and giving proper instructions
- Train new employees and promote supportive, performance-oriented atmosphere by, instructing each in use of devices, standard operating procedures and company policies
- Gathered, arranged and corrected research data to create comprehensive information tailored for the company's clients.
Education
Advance Diploma of Information Technology -
Danford College
Melbourne, Australia02.2024
Diploma of Information Technology -
Danford College
Melbourne, Australia01.2023
Certificate IV in Information Technology Networking -
Danford College
Melbourne, Australia12.2021
Bachelor of Science in Computer Science -
Negros Oriental State University
Dumaguete, Philippines03.2015
Skills
- Customer Service
- Hardware and Software Installation
- Network Admin
- Network Design
- System Upgrade / Update
- Lead Generation
- Accurate Data Entry
- Detail oriented
- MS Office Suite
- Data Research and Analysis
- Project Management
Websites
Timeline
Customer Service Representative
Hertz Australia Pty., Ltd.
10.2022 - Current
Hotel Room Attendant
Empire Hospitality Australia, Pty., Ltd.
03.2022 - 09.2022
Research Analyst and Operations Assistant
Sourcescrub Philippines, Inc.
08.2016 - 02.2020
Advance Diploma of Information Technology -
Danford College
Diploma of Information Technology -
Danford College
Certificate IV in Information Technology Networking -
Danford College
Bachelor of Science in Computer Science -
Negros Oriental State University
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