Ibad Muhammad
Melbourne,vic
Summary
Motivated sales professional with a strong background in customer service and a passion for the culinary arts. Proven track record of driving sales through exceptional product knowledge, effective communication, and an approachable demeanor. Expertise in upselling, cross-selling, and creating memorable customer experiences in fast-paced retail environments. Proficient in visual merchandising and maintaining an organized store layout. Committed to delivering top-notch service and building lasting customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Glad Group
Melbourne, Victoria
04.2024 - 07.2024
- Supported strategic objectives by stringently monitoring daily operations.
- Set up radio communication links between team members.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Administered contract change requests and resolution.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Implemented customer service process improvements to limit wait times.
- Supported customer service initiatives to understand client needs.
- Implemented customer service initiatives to improve client satisfaction.
Security Officer
Ultimate Security
Melbourne, Victoria
05.2023 - 02.2024
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Fresh Produce Team Member
Sacca's Fine Foods
Melbourne, Victoria
03.2023 - 05.2023
- Demonstrated familiarity with department products to help customers in selecting items.
- Opened boxes and stocked products in appropriate sections.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Rotated stock to maintain freshness.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Monitored work environment to maintain safety, cleanliness and organization.
- Answered shopper questions regarding shelf life and appropriate produce storage.
Security Guard
Southern Cross protection
Melbourne, Victoria
03.2022 - 02.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored access control systems and key code records for suspicious activities.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
Sales Associate
BGS
Dubai, United Arab Emirates
03.2021 - 03.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Commerce & Bachelors in Business Analytics - Commerce & Business Analytics
Deakin University
Burwood, VIC11-2024
Skills
- Staff Management
- Stationary surveillance
- Customer service excellence
- Product Knowledge
- Compassionate communication skills
- Team Collaboration and Cooperation
- Microsoft Excel and PowerPoint
- Critical Thinking
- Cash Handling
- Customer Billing
Certification
- Security Licenses II
- First Aid Certificate
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
Volunteering
Represented Deakin University at South West Academy of Sports (Novembers, 2022)
- Volunteered in problem solving of South West Academy of Sports ongoing problem.
- Provided Analysis, Reports and critical thinking.
Timeline
Security Officer
Glad Group
04.2024 - 07.2024
Security Officer
Ultimate Security
05.2023 - 02.2024
Fresh Produce Team Member
Sacca's Fine Foods
03.2023 - 05.2023
Security Guard
Southern Cross protection
03.2022 - 02.2023
Sales Associate
BGS
03.2021 - 03.2022
Bachelor of Commerce & Bachelors in Business Analytics - Commerce & Business Analytics
Deakin University
- Security Licenses II
- First Aid Certificate
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