IBN GAUCI
Mt Barker,SA
Summary
Hardworking and resilient, currently holding the position working for Beerenberg in Handorf. Eager to broaden horizons and acquire new skills in a different field. Strong commitment to learning, adapting, and improving. Dedicated to using energy to grow into any role or situation that comes my way.
Overview
9
9
years of professional experience
Work History
Production Worker
Beerenberg
Hahndorf, SA
02.2024 - Current
Self-Employment
Budget TCG Ebay Store
07.2022 - Current
- Started an eBay store from scratch without guidance
- Sold over 9400 orders
- Grown a positive following with 99.5% positive feedback in the last 12 months
- Adjusted techniques to provide the most value for both myself and customer base
- Followed up both negative and positive reviews to improve my customer's experience.
Assistant store manager
Cheap as Chips
Mount Barker
03.2023 - 08.2023
- Run a fully functional store multiple days a week
- Provide high quality customer service in all situations
- Defuse tense situations with disgruntled customers
- Be a voice of authority when having to ask troubling customers to leave
- Perform refunds, exchanges, mark downs at register
- Open and close store including money handling and counting tills
- Planning day schedules for team to follow
- Encourage staff to express their ideas for store improvements
- Create space designs in ways to best market products
- Answer urgent emails and action them
- Help generate ideas to problem solve issues inside the store
- Problem solving computer issues or calling IT for problems past my ability
- Mark down / write off damaged products
- Follow up on online orders
- Track days/weeks/months sales
- Identify and provide on spot adjustments to areas in store that need attention
- Learning to grow a deeper eye of detail to make an area become the best it can be.
2IC Night Fill
Woolworths
05.2022 - 03.2023
- Successfully managed a team of up to 16 at a time
- Been responsible for running the whole store 2 nights a week from the hours of 7pm – 12am
- Problem solving issues such as broken freezers, doors unable to close, alarms going off without reason and not having sufficient space for our needs
- Calling Woolworth incidents management Centre to place work orders when there was an issue unable to be fixed in store
- Open and closing safe at night
- Rostering team and contacting team for changes such as early / extra shifts
- Closing store and setting alarms
- Helping customers with issues team members can’t
- Holding team meetings
- Introduction new team members to store
- Talk to individual team members when issues arise such as their attitude, time management and performance problems
- Signing in and out workmen coming in for maintenance
- Teaching team members new or more efficient techniques to improve their performance
- Removing and loading trucks
- Signing for store deliveries
- Coming up and testing new techniques to help improve productivity and reduce time wastage
- Clean and tidy areas that were worked in during the night to ensure a clean area for the morning teams.
Panel Beater Apprenticeship
Scase Automotive
03.2017 - 10.2021
- Used expertise, hand tools including MIG and oxy-acetylene welds to repair damaged vehicle to factory condition
- Managed time restraints through working efficiently on the task at hand
- Answered phone calls and attended to customers
- Labeled categorized and stored items in a safe and easy to understand manner
- Maintained safe working environment through following procedures and cleaning the workshop
- Made personal procedures to ensure tasks were done with both care and speed in mind
- Identified and restored defects through attention to detail and accurate measurements
- Used prior knowledge to decipher and address problems to ensure high quality finish.
Education
Certificate 3 in Autobody Repair Technology -
TAFE SA / MTA
Completion Year 11 - undefined
Kapunda High School
White Card Course - undefined
Master builders SA
03.2021
Skills
- Leadership and team management
- Time Management
- Problem Solving Skills
- Strong Work Ethic
- Adaptability to any situation
- Enjoyment from work with people
- Positive attitude
Timeline
Production Worker
Beerenberg
02.2024 - Current
Assistant store manager
Cheap as Chips
03.2023 - 08.2023
Self-Employment
Budget TCG Ebay Store
07.2022 - Current
2IC Night Fill
Woolworths
05.2022 - 03.2023
Panel Beater Apprenticeship
Scase Automotive
03.2017 - 10.2021
Completion Year 11 - undefined
Kapunda High School
White Card Course - undefined
Master builders SA
Certificate 3 in Autobody Repair Technology -
TAFE SA / MTA
References
- Mitchell Schuelke, Afternoon supervisor Beerenberg, 0461430940
- Hayden, Cheap As Chips area manager, 0424085110
- Declan, Grocery manager Woolworths Mount Barker, 042184017