Ibrahim Fawzi
Canberra,ACT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Sales Assistant (Van Heusen)
PVH Brands
04.2023 - Current
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
- Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
Customer Sales Assistant (Calvin Klein)
PVH Brands
10.2022 - Current
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
Retail Pharmacy Assistant
Pharminvest Pty Ltd
04.2020 - 10.2022
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
Education
Honours of Engineering - Engineering
University of Canberra
Canberra, ACT11.2025
Skills
- Customer Relationship Building
- Goal-oriented mindset
- Data entry proficiency
- Resilience and persistence
- Client Needs Assessment
- Customer Engagement
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Creative Thinking
Languages
Arabic
Native or Bilingual
Timeline
Customer Sales Assistant (Van Heusen)
PVH Brands
04.2023 - Current
Customer Sales Assistant (Calvin Klein)
PVH Brands
10.2022 - Current
Retail Pharmacy Assistant
Pharminvest Pty Ltd
04.2020 - 10.2022
Honours of Engineering - Engineering
University of Canberra
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