Ibrahim Karhani
Melbourne,VIC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Prego Espresso Bar through expert problem resolution and active listening. Skilled in fostering teamwork and reducing complaints by over 30%. Excels in critical thinking and money handling, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Prego Espresso Bar
02.2023 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Front of House Employee
KFC
01.2021 - 01.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma -
Roxburgh College
Roxburgh Park11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Timeline
Customer Service Representative
Prego Espresso Bar
02.2023 - 05.2024
Front of House Employee
KFC
01.2021 - 01.2023
High School Diploma -
Roxburgh College
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