IBRAHIM KEBE
Colebrook
Summary
Dedicated and compassionate Case Manager and Community Development officer with over 10 years of experience in community support, case management, and tenancy services. Skilled in conducting investigations, resolving tenancy disputes, and advocating for vulnerable individuals, including those affected by trauma and homelessness. Adept at working within multi-disciplinary teams to deliver person-centred interventions that align with policy and legislative frameworks. Strong communicator with expertise in culturally safe practices, mediation, and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Client Support Officer
Choice health and wellbeing Group
01.2024 - Current
- Support participants and their families to understand and implement their NDIS plan
- Promote and support participants to exercise choice and control when utilising their support
- Provide feedback to relevant stakeholders in the participants life
- Provide short term and immediate psychosocial supports to participants
- Manage risks that arise during service delivery
- Support participants to access the community in a way that is meaningful to them and safe for the wider community
- Support participants to navigate emotional and mental distress
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
Community Support Worker
Camba - Tenant Support Services (TSS)
07.2020 - 01.2024
- Investigate and resolve tenancy-related complaints, including disruptive behaviour cases, in alignment with housing policies
- Conduct assessments and develop case plans to address clients' housing and support needs
- Liaise with legal services and senior case managers to pursue appropriate action in complex cases
- Facilitate referrals to external support services for clients facing housing instability, mental health challenges, and family violence
- Prepare detailed reports and maintain accurate records of case outcomes
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Coordinated inspections for multi-family rental units.
- Conducted online and in person research to identify community development opportunities.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Educated young people about strategies for driving discussions and promoting social changes.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
Care Coordinator
Essen Medical Care
03.2022 - 07.2022
- Developed and managed care plans for diverse clients, including those with complex social and health needs
- Provided culturally sensitive advocacy and support, ensuring access to essential community services
- Worked collaboratively with external agencies to coordinate housing and mental health interventions
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed policies and procedures for effective pharmacy management.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Support Worker
Work Power
02.2020 - 12.2021
- Supported individuals with autism and mental health challenges in navigating tenancy and community services
- Provided behavioural interventions and facilitated access to employment and training programs
- Assisted with tenancy support to promote independent living and social integration
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Facilitated psychoeducational classes to help clients develop life skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Devised and implemented community-based programs to promote mental health awareness.
Employment Consultant
Advanced Personnel Management
01.2017 - 11.2021
- Provided employment support for individuals facing housing insecurity and social disadvantage
- Conducted assessments and referrals to ensure sustainable employment and housing solutions
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Led job readiness and career-building workshops to uplift client confidence.
- Reviewed, tracked and coordinated employment referrals.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Trained, mentored and coached staff to improve performance and results for clients.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Assisted 15 clients with job placement.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Devised and implemented individualized employment plans to support client goals.
- Facilitated job fairs and industry events to build employment networks.
- Conducted employer and community organization outreach to promote employment services.
Case Manager / Youth Mentoring Officer
White Lion Community Service
01.2015 - 01.2017
- Managed a caseload of at-risk youth, focusing on housing stability and social reintegration
- Advocated for young people in legal, social, and employment settings, ensuring access to appropriate support services
Education
No Degree - Certificate IV in Community Services Online
Central Regional TAFE
WA03-2026
Master of Arts - International Relations and National Security
Curtin University
Perth, WA01-2023
Bachelor of Arts - Politics and International Studies, International Aid and Development
Murdoch University
01.2020
Skills
- Case management and investigative assessments
- Tenancy management and dispute resolution
- Stakeholder engagement and multi-agency collaboration
- Trauma-informed and culturally responsive care
- Client advocacy and community engagement
- Knowledge of public housing policies and tenancy legislation
Timeline
Client Support Officer
Choice health and wellbeing Group
01.2024 - Current
Care Coordinator
Essen Medical Care
03.2022 - 07.2022
Community Support Worker
Camba - Tenant Support Services (TSS)
07.2020 - 01.2024
Support Worker
Work Power
02.2020 - 12.2021
Employment Consultant
Advanced Personnel Management
01.2017 - 11.2021
Case Manager / Youth Mentoring Officer
White Lion Community Service
01.2015 - 01.2017
No Degree - Certificate IV in Community Services Online
Central Regional TAFE
Master of Arts - International Relations and National Security
Curtin University
Bachelor of Arts - Politics and International Studies, International Aid and Development
Murdoch University
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