IBRAHIM KEBE
Colebrook
Summary
With over 10 years of experience in community services, case management, and stakeholder engagement, dedicated and results-oriented professional. Consistently provided high-quality advisory support, policy interpretation, and community advocacy. Proven expertise in navigating complex legislative frameworks to deliver tailored solutions that align with government policies and address the needs of vulnerable communities. Building collaborative relationships with stakeholders and facilitating culturally responsive interventions are skills.
Overview
10
10
years of professional experience
Work History
Client Support Officer
Choice health and wellbeing Group
01.2024 - Current
- Supported participants and their families to understand and implement NDIS plans, ensuring alignment with individual goals and legislative guidelines.
- Empowered participants to exercise choice and control when accessing support services, fostering independence and self-advocacy.
- Provided timely feedback to stakeholders, including service providers and family members, to ensure coordinated and person-centred care.
- Delivered short-term psychosocial interventions to address immediate emotional and mental health needs.
- Proactively identified and managed risks during service delivery, safeguarding participant wellbeing and community safety.
- Assisted participants in accessing community resources and services in a meaningful and socially inclusive manner.
- Supported participants in navigating emotional distress through trauma-informed approaches and ongoing psychosocial support.
- Investigated and resolved customer inquiries and complaints promptly, ensuring high-quality service outcomes.
- Responded positively to rapid change, adapting services to meet emerging participant needs.
- Trained new personnel on company operations, policies, and culturally responsive service delivery.
- Enhanced service delivery by anticipating participant needs and delivering outstanding client support.
- Fostered collaborative service environments by implementing targeted operational initiatives to optimise customer support.
Community Support Worker
Camba - Tenant Support Services (TSS)
07.2020 - Current
- Investigated and resolved tenancy-related complaints, including disruptive behaviour cases, in accordance with housing policies and tenancy legislation.
- Conducted comprehensive client assessments and developed individualised case plans to address housing, mental health, and social support needs.
- Liaised with legal services, senior case managers, and external stakeholders to pursue appropriate action in complex cases, ensuring policy compliance and fair outcomes.
- Facilitated referrals to external support services, including mental health providers, family violence support agencies, and community housing services.
- Prepared detailed reports and case notes, maintaining accurate records to support transparent decision-making and case outcomes.
- Communicated effectively with diverse stakeholders, including clients, legal representatives, and service providers, fostering positive relationships through courtesy, empathy, and clear feedback.
- Developed and implemented short- and long-term community development strategies to attract businesses, enhance social inclusion, and improve community wellbeing.
- Coordinated property inspections and tenancy compliance checks for multi-family rental units.
- Conducted research into community development opportunities, both online and through community consultation, to inform strategic planning.
- Took an active role in client and family care planning, providing clear information and responding to concerns with sensitivity and professionalism.
- Delivered educational sessions to young people, empowering them with strategies to drive social change and community advocacy.
Care Coordinator
Essen Medical Care
03.2022 - 07.2022
- Developed and managed comprehensive care plans for diverse clients, including those with complex social, health, and housing needs.
- Provided culturally sensitive advocacy and support, ensuring equitable access to essential community services and promoting inclusion of marginalised groups.
- Collaborated with external agencies to coordinate housing, mental health, and social support interventions, aligning services with client needs and policy frameworks.
- Built strong, trust-based relationships with clients to deliver emotional support and companionship, fostering positive long-term outcomes.
- Assessed complex cases to determine the need for specialist interventions, creating targeted care plans that addressed both immediate and long-term client needs.
- Utilised case management software and databases to maintain accurate service records, track progress, and support transparent reporting.
- Developed policies and procedures for effective pharmacy and healthcare service management, ensuring compliance with regulatory frameworks.
- Monitored, tracked, and conveyed critical patient information to healthcare teams, enhancing treatment planning and service coordination.
- Maintained strict confidentiality of medical information, adhering to privacy and ethical guidelines.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage to streamline service delivery.
- Developed and updated policies and procedures in line with regulatory guidelines, including HIPAA, benefits administration, and liability protocols.
- Successfully negotiated client contract renewals, contributing to increased revenue and stronger client relationships.
- Defined testing protocols, quality assurance initiatives, and operational policies, driving service quality improvements.
- Spearheaded and implemented new community engagement projects, expanding the scope of service delivery and community impact.
- Delivered healthcare programs with professionalism, quality care, and client satisfaction at the forefront.
- Collaborated with the store manager to maintain daily operations and client service standards.
Support Worker
Work Power
02.2020 - 12.2021
- Supported individuals with autism and mental health challenges in navigating tenancy services and community resources, promoting independent living.
- Delivered behavioural interventions and facilitated access to employment and training programs, empowering clients to achieve long-term goals.
- Provided tenancy support and advocacy, assisting clients in securing and maintaining housing while promoting social integration.
- Engaged clients in social networks and community activities to foster personal development and emotional wellbeing.
- Assisted clients with daily living needs, promoting self-esteem, independence, and overall wellness.
- Delivered crisis counselling and intervention services to clients in emergency situations, de-escalating conflicts and providing immediate support.
- Organised and facilitated peer support groups, encouraging clients to build supportive social connections.
- Implemented community outreach programs to promote mental health awareness and reduce social stigma.
- Conducted home visits and environmental assessments to identify clients' needs and provide targeted support.
- Built and maintained strong partnerships with community resources to facilitate successful service referrals.
- Administered comprehensive needs assessments and developed tailored treatment plans in collaboration with clients.
- Transported clients to appointments, community events, and essential services, ensuring accessibility and participation.
- Helped clients set, manage, and achieve personal goals, fostering independent decision-making and life skills development.
- Promoted community integration by offering consistent physical, emotional, and social support.
Employment Consultant
Advanced Personnel Management
01.2017 - 11.2021
- Provided employment support and advocacy for individuals facing housing insecurity and social disadvantage, ensuring equitable access to sustainable opportunities.
- Conducted comprehensive skills assessments and facilitated referrals to connect clients with employment, housing, and social services.
- Interviewed clients to assess employability, career aspirations, and barriers to employment, developing individualised employment plans.
- Enhanced client employability by delivering job search coaching, mock interviews, and resume writing workshops.
- Led job readiness and career-building workshops, boosting client confidence and self-advocacy in competitive job markets.
- Reviewed, tracked, and coordinated employment referrals, ensuring clients accessed appropriate job opportunities aligned with their goals.
- Assisted clients in completing job applications and submitting tailored resumes to improve interview success rates.
- Provided on-the-job training and employment-related support, helping clients maintain and retain long-term employment.
- Successfully assisted 15 clients with job placement, contributing to measurable outcomes in social and economic empowerment.
- Mentored and coached staff to enhance service delivery, ensuring consistent high-quality client outcomes.
- Advised clients on job searching, interviewing, and career planning strategies, building capacity for independent employment success.
- Devised and implemented individualised employment plans, aligning services with client aspirations and local labour market opportunities.
Case Manager / Youth Mentoring Officer
White Lion Community Service
01.2015 - 01.2017
- Managed a caseload of at-risk youth, delivering tailored case management support with a focus on housing stability, social reintegration, and long-term wellbeing.
- Advocated for young people across legal, social, and employment settings, ensuring equitable access to support services, housing solutions, and educational opportunities.
- Developed and implemented individualised support plans, addressing complex needs related to mental health, housing, and social disadvantage.
- Collaborated with government agencies, legal representatives, and community organisations to secure appropriate services and promote positive client outcomes.
- Empowered young people through mentoring and capacity-building interventions, fostering independence, confidence, and social inclusion.
Education
No Degree - Certificate IV in Community Services - Online
Central Regional TAFE
03-2026
Master of Arts - International Relations and National Security
Curtin University
01-2023
Bachelor of Arts - Politics and International Studies, International Aid and Development
Murdoch University
01.2020
Skills
- Case management and investigative assessments
- Tenancy management and dispute resolution
- Stakeholder engagement and multi-agency collaboration
- Trauma-informed and culturally responsive care
- Report writing and policy interpretation
- Client advocacy and community engagement
- Knowledge of public housing policies and tenancy legislation
- Strong interpersonal and conflict resolution skills
- Complaint handling
- Client relationship building
- Software troubleshooting
Timeline
Client Support Officer
Choice health and wellbeing Group
01.2024 - Current
Care Coordinator
Essen Medical Care
03.2022 - 07.2022
Community Support Worker
Camba - Tenant Support Services (TSS)
07.2020 - Current
Support Worker
Work Power
02.2020 - 12.2021
Employment Consultant
Advanced Personnel Management
01.2017 - 11.2021
Case Manager / Youth Mentoring Officer
White Lion Community Service
01.2015 - 01.2017
Master of Arts - International Relations and National Security
Curtin University
Bachelor of Arts - Politics and International Studies, International Aid and Development
Murdoch University
No Degree - Certificate IV in Community Services - Online
Central Regional TAFE
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