Ibrahim Khalil
Bankstown,Australia
Summary
Veteran Computer Repair Technician offering 5 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Elementary (A2)
Overview
6
6
years of professional experience
Work History
Computer Repair Technician
Self-employeed
03.2019 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
Store Supervisor
EzyMart
08.2022 - 05.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Customer Service Executive
EZYMART
01.2019 - 05.2024
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Honors - Mechanical Engineering
University of Technology Sydney
Sydney, NSWHigh School Diploma -
Menai High School
Menai, NSW08.2021
Skills
- Computer Assembly
- Hardware and software installation
- Technical Support
- System Upgrades
- Customer Service
- Multitasking and Organization
- Inventory Management
- Staff Supervision
- Employee Training
- Cash Management
Occupation
Student at Mechanical Engineering UTS
Personal Information
Date of Birth: 04/22/2004
Currently a mechanical engineering student in UTS
owns a reliable vehicle and a drivers license
bilingual
Timeline
Store Supervisor
EzyMart
08.2022 - 05.2024
Computer Repair Technician
Self-employeed
03.2019 - Current
Customer Service Executive
EZYMART
01.2019 - 05.2024
Honors - Mechanical Engineering
University of Technology Sydney
High School Diploma -
Menai High School
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