Proven track record at Dignified Movement, excelling in collaborative team management and nursing support for high client satisfaction. Expertise in security operations and award-winning customer service excellence contributing to professional achievements, including a 4.83 customer rating at Uber. Skills also extend to social work advocacy and proficient computer use, enhancing ability to deliver exceptional care and support.
Hi, I’m
Ibrahim Mahmoud
Surfers Paradise,QLD
Summary
Overview
2025
years of professional experience
Work History
Dignified Movement
Job overview
- Clint care
- Overseeing and guiding junior support workers
- Conducting client assessments for individual needs and care plan
- Advocacy for clients
- Skill development
- Health coordination
- Behavior management
- Documentation and reporting
- Cultural sensitivity practices
Afford
Lifestyle Assistance/Support Worker
Job overview
- Supporting clients with social interactions and gaining confidence in public
- Enabling independence with a client centered approach
- Provide personal care and support
- Support customers in everyday life
- Assist customers in health management through the provision of exercises
- Enable customers to achieve personal goals and engage in the community
IBZ Home Care
Business Owner
01.2022 - Current
Job overview
- Company Overview: a thriving small business, created for the sole purpose of providing care with unmatched enthusiasm for families and clients
- Providing support and community access to people with disability
- A thriving small business, created for the sole purpose of providing care with unmatched enthusiasm for families and clients
TRICARE AGED CARE
AIN
Job overview
- Caring and attending to residence
- Reporting progress
- Reporting incidents
HERTZ RENTALS GOLD COAST
Customer Service Representative
Job overview
- Open and close rentals using cars+ software
- Checking car stats and over dues
- Assisting customers with inquiries and extensions
- Assisting customers with navigation needs and tourist sightseeing locations
- Ability to communicate with customers in three languages
- Organizing extra cars delivery to our site with sister company (hertz)
- Answering enquiries and emails from customers
- Conducting office opening and closing procedures
Education
personal care aged care
Cert III
University Overview
in Security operations
Cert II
University Overview
Hsc
University Overview
First aid
University Overview
blue card
University Overview
yellow card
University Overview
White card
University Overview
Skills
- Collaborative Team Management
- Nursing Support
- Security operations
- Proficient Computer Skills
- Social Work Advocate
- Awarded for Customer Service Excellence
Educationandqualifications
Educationandqualifications
- Cert III Personal Care Aged Care
- Cert III Electronics and Wiring
- Cert II in Security Operations
- HSC
- First Aid
- White Card
- Blue Card
- Yellow Card
Technology - Software
Technology - Software
- MS Office (Word, Access, Excel, PowerPoint)
- CARS+
References
References
- Michael, Team Leader at Dignified, 0499061183
- Lauralie, Team Leader at Afford, 0415 969 992
- Jason Cruise, EN Nurse at Tricare Mermaid, 0435150507
- Isa Daley, Leading Hand at Hertz, 0477779990
Awardsandvolunteerwork
Awardsandvolunteerwork
- Best customer service of the year
- Second best sales in the country
- Youth leader for local community, Liverpool, Sydney
- Local radio station host
- Help set up charity organization feeding the homeless, Western Sydney
Timeline
Business Owner
IBZ Home Care
01.2022 - Current
personal care aged care
Cert III
in Security operations
Cert II
Hsc
First aid
blue card
yellow card
White card
Dignified Movement
Lifestyle Assistance/Support Worker
Afford
AIN
TRICARE AGED CARE
Customer Service Representative
HERTZ RENTALS GOLD COAST
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