Ibrahim Mohammed
1A Sherwood Court, Carlingford
Summary
Dynamic professional seeking opportunities within a reputable organization that values expertise in delivering exceptional results. Committed to leveraging skills and knowledge to create a lasting impact while fostering personal growth, career advancement, and continuous improvement.
Detail-oriented individual recognized for exceptional communication and project management abilities, adept at navigating fast-paced environments with a flexible and proactive approach. Proven track record of effectively managing multiple tasks, identifying issues, and optimizing processes to support team objectives and drive success.
Overview
8
8
years of professional experience
Work History
Customer Service / Sales and Sales Support
Impact Institute
02.2023 - Current
- Manage front-line in bound phone enquiries through to resolution.
- Manage inbound email or other enquiries from exhibitors through to resolution.
- Allocate enquiries to appropriate internal team members as required.
- Ensure CRM and other databases are maintained with up-to-date contact information.
- Proactively send outbound communication to exhibitors and sponsors.
- Proactively call exhibitors as required including chasing payments and other documents when required.
- Identify opportunities to upsell exhibitors and create opportunities for the Account Manager (Events).
- Liaise with other members of the customer service team to ensure accurate processing of orders.
- Assist Account Manager (Events) with account management of Sponsors.
- Provide administrative support to the events team.
- Active member of the Events Team, working collaboratively with Events and Marketing Teams to ensure continuation of service to clients is consistent across the working week.
- Ensure all administration tasks are completed in a timely manner and liaise with other members of the team.
- Maintain process documentation.
- EVENTS
- Assist with events during event days as a member of the front of house team.
- OTHER
- Performed other appropriate duties and responsibilities as assigned by manager.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adopt continuous learning and improve processes across all aspects of the position.
Warehouse Administration
Vimwood Australia
11.2022 - 02.2023
- Data Entry Receiving- Ensuring stock is picked according to schedule, data entry relating to receipt, storage, picking, packing.
- Warehouse Planning- warehouse layout, pick runs, stock layout and workflows as directed by the Warehouse Manager, Daily provides Warehouse Manager with staff productivity through the measurement of pick rates.
- Stock system and data management- Maintains stock records and assist in the setup and completion of stock take when required, maintains every item, and ensures each item has a retail location for picking. Maintains stock transfer from one retailer to another retailer has been processed correctly.
- Projects - Performs ad hoc projects and tasks as directed by Warehouse Manager. Maintains hardware and reports faults.
Warehouse Management & Office Support
Coldbuster Floor Heating
02.2022 - 11.2022
- Accepting all incoming deliveries and placing them in orderly into warehouse.
- Sorting, organizing, and putting away inventory into the correct warehouse locations.
- Stock control/reporting.
- Picking/packing as necessary for deliveries/installations or otherwise.
- Organising shipping as per procedures.
- Sales and customer service via telephone, email, and walk-in queries.
- Specific tasks/projects for Management from time to time.
Store Person
Complete Office Supplies
12.2020 - 01.2022
- Conveyor picking of orders using smart phone and hand scanners.
- Single line picking.
- Label/Bulk picking.
- Packing orders for shipment to customers.
Inventort Team Member
StarTrack
08.2020 - 11.2020
- Sorting and unloading of goods.
- Preparing the digital shipping documents needed for delivery.
- Picking orders and packing them for onward delivery.
- Receiving and processing warehouse stock (Pick, unload, label).
- Unloading of stock from the conveyor belt onto pallets.
Pick Packing
Andrews Meat Industries
04.2018 - 03.2020
- Picking and packing of meat products.
- Wrapping and stacking of pallets.
- Sorting and counting.
- General factory duties as directed by the supervisor.
Education
Master of Business Administration - Business Administration
Western Sydney University
Sydney04.2020
Bachelor of Arts - Communications
African University College of Communications
Accra10.2014
Skills
- Customer relationship management expertise
- Strong customer service skills
- Effective problem resolution
- Proficient in managing multiple tasks
- Effective team player
- Customer engagement
- Adaptable learner
- Digital literacy
- Strong organizational skills
- CRM proficient
- Clear written communication
- Collaborative teamwork
- Clear verbal communication
Accomplishments
Sales & Customer Service Achievements
- Contributed significantly to achieving monthly and quarterly sales targets by proactively engaging prospects, nurturing relationships, and supporting the sales pipeline set by management.
- Independently managed and expanded the number of new businesses participating in disability events through the successful rollout of the Small Business Booth Initiative, increasing vendor engagement and event value.
- Introduced and implemented the Marketplace Initiative, enabling small product‑based businesses to showcase and sell their products at disability events, strengthening community involvement and boosting event diversity.
- Handled a high volume of daily customer enquiries via email and phone, delivering timely, accurate, and professional support to ensure a positive customer experience.
Languages
English
Full Professional
Interests
- I participate in low-impact exercises to strengthen core muscles
- Hiking
- Road Trips
- Fashion
Timeline
Customer Service / Sales and Sales Support
Impact Institute
02.2023 - Current
Warehouse Administration
Vimwood Australia
11.2022 - 02.2023
Warehouse Management & Office Support
Coldbuster Floor Heating
02.2022 - 11.2022
Store Person
Complete Office Supplies
12.2020 - 01.2022
Inventort Team Member
StarTrack
08.2020 - 11.2020
Pick Packing
Andrews Meat Industries
04.2018 - 03.2020
Bachelor of Arts - Communications
African University College of Communications
Master of Business Administration - Business Administration
Western Sydney University
Hobbies
Reading, Movies, Music