IBRAHIM OSMAN
Newport,VIC
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Former student of Victoria University, having completed a Bachelor of Business, with a major in Management and Innovation. I am actively pursuing a position in relation to my degree. I flourish within busy environments, relishing the adrenaline and challenge. Having been provided with a great opportunity by Victoria University, I was awarded with the Achievements Scholarship. Due to this, I was able to attend VU's leadership programs that encourage student participation to the welfare of the university, community and fellow students.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
VicRoads, HAYS
10.2022 - 03.2023
- Perform a variety of tasks in accordance with established policies and procedures
- Resolve problems through interpretation and application of established rules and processes
- Ensure data integrity and the privacy of personal information is maintained by operating within established levels of delegation and authorisation and by complying with the organisations code of conduct
- Provide guidance and development of less experienced employees
Shift Supervisor
Supercheap Auto
10.2019 - 10.2022
- Administration and following up on customer orders to ensure customer satisfaction
- Promoted customer loyalty and consistent sales by maintaining exceptional customer service and knowledgeable assistance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Assistant Manager
KFC Yarraville
12.2017 - 02.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Hiring new recruits and supervising the training of new and existing employees
- Developing SMART goals with the team to identify opportunities within our KPI’s
- Created employee schedules to align coverage with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills
Administration Assistant
City Jeep
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
Education
Bachelor of Business - Management & Innovation
Victoria University
2018
Skills
- Achievement Scholarship
- Critical Thinking
- Technology
- Leadership
- Problem Solving
- Microsoft Office Suite
- Collaborative
- Interpersonal
Timeline
Administration Assistant
City Jeep
03.2023 - Current
Customer Service Officer
VicRoads, HAYS
10.2022 - 03.2023
Shift Supervisor
Supercheap Auto
10.2019 - 10.2022
Assistant Manager
KFC Yarraville
12.2017 - 02.2021
Bachelor of Business - Management & Innovation
Victoria University
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