Ibrahim Selek
Roxburgh Park ,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept in making key decisions and working with other professionals to achieve goals and solve problems.
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Toll/ Pick Packer
Toll People
01.2023 - 01.2024
- Used RF scanners to locate and pick items for orders and shipments
- Followed verbal and written instructions to accurately pick orders
- Maintained cleanliness in the warehouse
- Utilized correct labelling to ensure packages were delivered to the correct destination
- Organized packages for efficient loading and unloading.
United Cinemas- Floor Person
Justin Oshana
11.2022 - 05.2023
- Created reports and documents as requested by the office manager
- Greeted customers in a friendly and professional manner
- Completed stock runs and relocated them into storage room
- Made sure cinemas were clean and organized, satisfying customer expectations
- Assisted customers with locating items and providing product information
- Trained new staff members in store policies and procedures, resulting in a smoother onboarding process
- Maintained a clean and organized store environment, resulting in a higher customer experience
- Communicated store promotions to customers, resulting in increased customer engagement.
Miskeh Bakery -Waiter
Peter Younan
08.2022 - 02.2023
- Maintained a clean and organized bakery display, resulting in a huge increase in sales
- Performed opening and closing duties as required by the restaurant
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
- Developed new dishes and menus that gained widespread acclaim from customers, resulting in a X% increase in restaurant sales
- Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales by X%
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
La Mirage - Wedding Venue- Waiter
Leonardo Younan
01.2022 - 09.2022
- Maintained a clean and organized reception area
- Ensured all visitors were greeted in a friendly and welcoming manner
- Managed the reception area, ensuring that it was clean and organized at all times
- Maintained a well-stocked reception area, ensuring patients were comfortable throughout their visits
- Developed a comprehensive wedding planning checklist that created a seamless and stress-free experience for the bride and groom.
KFC- Customer Service
Amit Dhingra
02.2018 - 04.2021
- Properly stored food items and ingredients in accordance with food safety regulations
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Followed cash handling procedures to ensure accuracy and reduce losses
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
Mcdonald's- Back of the House
Archie Kay
04.2018 - 10.2020
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and tracked food, cooler, and freezer temperatures.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
- Verified dishes were prepared according to restaurant recipes and quality standards.
Education
Year 12 certification -
Mount Ridley College
Craigieburn, VIC11.2021
Certificate 3 -
Ivet
Online 11.2021
Certificate 3 -
Tafe Kangan Institute
Broadmeadows, VIC11.2021
Certificate 2 -
Ivet
Online 11.2020
Certificate 2 -
Tafe Kangan Institute
Broadmeadows, VIC11.2020
Skills
- Critical thinking and problem solving
- Skillful
- Ability to Multitask- Experienced
- Teamwork- Experienced
- Fast Learner -Expert
- Effective Time Management -Experienced
- Ability to Work Under Pressure -Experienced
- Ability to Work in a Team -Experienced
- Communication Skills -Experienced
- Customer Service -Experienced
References
- Brock yates, Brockssleeping@hotmail.com, 0424764166
- Kawaldeep Kaur, Rinky_31@yahoo.com, 0480346245
Timeline
Toll/ Pick Packer
Toll People
01.2023 - 01.2024
United Cinemas- Floor Person
Justin Oshana
11.2022 - 05.2023
Miskeh Bakery -Waiter
Peter Younan
08.2022 - 02.2023
La Mirage - Wedding Venue- Waiter
Leonardo Younan
01.2022 - 09.2022
Mcdonald's- Back of the House
Archie Kay
04.2018 - 10.2020
KFC- Customer Service
Amit Dhingra
02.2018 - 04.2021
Year 12 certification -
Mount Ridley College
Certificate 3 -
Ivet
Certificate 3 -
Tafe Kangan Institute
Certificate 2 -
Ivet
Certificate 2 -
Tafe Kangan Institute
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