Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ibrahim Mohamed

BURNSDE HEIGHTS

Summary

Highly motivated and hungry to learn professional with 2 years experience of providing/coordinating support, over 5 years of small business management experience and over 15 years of strong focus on customer service, Strong Knowledge in Biomedical Science, High Competency in written and verbal Communication and Competent knowledge in five languages: English, Arabic, Tigre, Tigrigna and Amharic.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Individual Support Worker

Sole Trader
10.2021 - Current
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
  • Provided care/taught life skills to severely autistic client and monitored client's overall health and well-being and noted significant changes.
  • Achieved excellent community access, social support, and life skills goals for client.
  • Maintained client's schedule and helped organize events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Scheduled daily and weekly care hours for client caseload.
  • Laundered items, changed sheets and made bed to keep client's bedroom/home clean.
  • Provided compassionate and client-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Support Coordinator

Decent Care
02.2022 - 03.2024
  • Helped participants understand NDIS plan.
  • Planned and coordinated participants supports.
  • Connected participants with supports and services.
  • Established and maintained participants supports.
  • Achieved excellent capacity building targets for participants independence.
  • Prepared participants for unexpected events.

Taxi Owner/ Operator

Self Employed/Contractor With Adelaide IndependentTaxis
12.2018 - 12.2020
  • Established good work ethic to be able to successfully run and manage small business
  • Provided professional customer transport business serving on average of over 20 to 30 customers per day
  • Utilized competent customer service skills to grow and maintain clientele base and to achieve increased number repeat customers
  • Worked with people from all cultures and walks of life as well as people with all types of personalities and situations thus establishing excellent cultural awareness and excellent ability to appropriately diffuse tension and show empathy when necessary
  • Worked different shift hours and rosters being flexible to accommodate work demand and profitability
  • Utilized excellent communication skills to comfort, assist and exchange ideas with clients and managed to receive clients' genuine complements either directly or via the taxi company, Yellow Cabs (13Cabs).
  • Demonstrated excellent attention for detail to better tailor services to clients' needs and to assess risk of danger and make quick decisions.

Taxi Owner/Operator

Self Employed /Contractor With Yellow Cabs
11.2011 - 12.2018
  • Demonstrated excellent learning ability to move from being taxi driver to become taxi owner/operator
  • Established good work ethic to be able to successfully run and manage small business
  • Provided professional customer transport business serving on average of over 20 to 30 customers per day
  • Utilized competent customer service skills to grow and maintain clientele base and increase number of repeat customers
  • Worked with people from all cultures and walks of life as well as people with all types of personalities and situations thus establishing excellent cultural awareness and excellent ability to appropriately diffuse tension and show empathy when necessary
  • Worked different shift hours and rosters being flexible to accommodate work demand and profitability
  • Utilized excellent communication skills to comfort, assist and exchange ideas with clients and manage to receive have had many genuine complements either directly or via the taxi company, Adelaide Independent taxis
  • Demonstrated excellent attention for detail to better tailor services to clients' needs and to assess risk of danger and make quick decisions.

Medical Scientist

Clinpath Laboratories
12.2009 - 10.2011
  • Confidently worked as part of dynamic core hospital medical laboratory team as well as alone and with minimal supervision
  • Operated departments of Hematology, Biochemistry, Coagulation
  • Routinely performed preliminary Blood Bank testing/screening and preparing
  • Performed preliminary Urine Culture and Sensitivity and preliminary Fertility Testing
  • Performed blood ordering/receiving duties from other laboratories and The Australian Red Cross.
  • Performed specimen reception and data entry duties
  • Performed regular scheduled analyzers maintenance and quality control
  • Routinely received and carried out clinical test and/or test add-on requests
  • Preformed specimen preparation duties for clinical diagnostic testing
  • Obtained, reviewed and validated clinical test results
  • Competently communicated results to health professionals in doctor surgeries and/or hospital wards including Emergency Department and Intensive Care Unit
  • Performed Phlebotomy for patients when necessary
  • Competently rotated between Clinpath's different Core Laboratories located in the hospitals of Wakefield (multi-staffed), Calvary North Adelaide (staffed by one person) and St Andrews (staffed by one person).

Medical Scientist

Gribbles Pathology
07.2008 - 11.2009
  • Confidently worked as part of dynamic core hospital medical laboratory team as well as alone and with minimal supervision
  • Operated departments of Hematology, Biochemistry, Coagulation
  • Performed specimen reception and data entry duties
  • Performed regular scheduled analyzers maintenance and quality control
  • Routinely received clinical test requests and specimen preparation for diagnostic testing
  • Performed clinical tests and validated results
  • Competently communicated results to hospital wards including Emergency Department and Intensive Care Unit.

Hospital Scientist

Mayne Health Laverty (Symbion) Parhology
07.2005 - 10.2007
  • Confidently worked as part of dynamic core hospital medical laboratory team as well as alone and with minimal supervision
  • Operated departments of Hematology, Biochemistry, Coagulation
  • Performed preliminary Blood bank testing/screening and preparing/ordering transfusion blood
  • Performed preliminary Urine Culture and Sensitivity and preliminary Fertility Testing
  • Performed specimen reception and data entry duties
  • Performed regular scheduled analyzers maintenance and quality control
  • Routinely received clinical test requests and specimen preparation for diagnostic testing
  • Performed clinical tests and validated results
  • Competently communicated results to hospital wards including Emergency Department and Intensive Care Unit and
  • Regularly performed after-hours Phlebotomy for patients in hospital wads.
  • Managed and run alone the Baulkham Hills Hospital Mayne Health Laverty (Symbion) Pathology core laboratory during my night shift duties

Specimen Reception Supervisor

Medlab Australia
01.2004 - 07.2005
  • Successfully supervised Specimen Reception Department with over 10 staff members
  • Worked closely with team members to deliver work requirements and meet deadlines
  • Competently produced work shift rosters and task allocation that accommodate staff ability, availability and work load requirement
  • Created agendas and communication materials for team meetings
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to work flow and service delivery
  • Demonstrated leadership by making improvements to work processes and helping to train staff
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
  • Competently used communication skills to make sure that specimen reception staff know and follow right procedure to process received clinical specimen, test requests and request forms, spotting errors and/or specimen mix-ups, specimen preparation and specimen delivery to appropriate department of laboratory for diagnostic testing
  • Demonstrated successful liaison and collaboration with other laboratory departments, couriers, collection centers and/or surgeries, hospitals and doctors

Technical Officer

Institute Of Medical And Veterinary Science
04.2002 - 12.2003
  • Performing specimen reception duties
  • Entering patient and clinical data into laboratory's computer system
  • Performing scheduled maintenance on clinical analyzers and equipment
  • Performing quality control
  • Receiving clinical test requests
  • Performing clinical specimen preparation
  • Performing clinical tests
  • Forwarding test results to supervisor for validation.

Education

Bachelor - Biomedical Science

University Of South Australia
ADELAIDE, SA
05.2002

Skills

  • Excellent customer service skills
  • Flexible, adaptable and able to work under pressure and time constraint
  • Organised, quick learner, able to manage workload and to work various shift hours
  • Strong focus on Occupational Health and Safety
  • Strong team work and task prioritizing, decision making and problem solving skills
  • Strong emphasis on customer empathy and duty of care
  • Excellent communication skills and attention to detail

Certification

  • Practical Venipuncture Certificate, WA School of Pathology - 2003
  • MNQ20103 Certificate II in Extractive Industries, Aust-Link P/L (Training For Industry) - 2009
  • Taxi Operator Accreditation Certificate, South Australian taxi Council - 2015
  • COVID-19 Health And Wellbeing Certificate, Sentrient - 2021
  • COVID-19 Safety at Work Certificate, Sentrient - 2021
  • COVID-19 Infection Prevention And Control Certificate , Sentrient - 2021
  • COVID-19 Working From Home Certificate, Sentrient - 2021
  • COVID-19 Managing Remote Teams Certificate, Sentrient - 2021
  • Certificate IV in Disability, Interntional Institute of Education and Training, 2024
  • Cerificate of First Aid and CPR, TRAINING COURSE EXPERTS, 2024
  • Manual Handling Training Certificate, ALBERT EDUCATION AND TRAINING, 2024

Timeline

Support Coordinator

Decent Care
02.2022 - 03.2024

Individual Support Worker

Sole Trader
10.2021 - Current

Taxi Owner/ Operator

Self Employed/Contractor With Adelaide IndependentTaxis
12.2018 - 12.2020

Taxi Owner/Operator

Self Employed /Contractor With Yellow Cabs
11.2011 - 12.2018

Medical Scientist

Clinpath Laboratories
12.2009 - 10.2011

Medical Scientist

Gribbles Pathology
07.2008 - 11.2009

Hospital Scientist

Mayne Health Laverty (Symbion) Parhology
07.2005 - 10.2007

Specimen Reception Supervisor

Medlab Australia
01.2004 - 07.2005

Technical Officer

Institute Of Medical And Veterinary Science
04.2002 - 12.2003

Bachelor - Biomedical Science

University Of South Australia

Similar Profiles

CREATE PROFILE
Ibrahim Mohamed