IBRAIM MARINOS
Bellevue Hill,NSW
Summary
Motivated head Barista , passionate about coffee with more than 4 years of experience as lead Barista and Customer Service industry , working as a Head Barista in one of the most popular coffee shops in Melbourne and Sidney .
Practices highest standard of coffee preparation .Friendly , outgoing and dedicated to building customer loyalty .
Handling between 6-9kg per day in a rush time with a strong latte art &milk steaming knowledge under pressure , excellent reputation for resolving problem and improving customers satisfaction with exceptional communication and multi-tasking ability .
Overview
4
4
years of professional experience
Work History
Head Barista
Eggshellent Cafe
06.2023 - 07.2024
- Espresso machine operation Latte Art & Milk Steaming
- Handling between 6-9 kg per day in rush hour
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Head Barista
Baci Restaurante
10.2022 - 05.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Controlled line and crowd with quick, efficient service.
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Handling between 6-9 kg per day in rush hour
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Developed and demonstrated skillful and creative latte art to engage customers.
Head Barista
Brunetti Flinders Lane
08.2020 - 09.2022
- Espresso machine operation Latte Art & Milk Steaming
- Credit card transactions Cash register operation
- Handling between 6-9 kg per day in rush hour
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained highest standards of conduct and service to support company reputation
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed and demonstrated skillful and creative latte art to engage customers.
Education
Advanced Diploma - Information Technology
Australian College of Business Intelligence
03.2025
Skills
- Strong Latte Art & Milk Steaming
- Espresso machine operation
- Handling 6kg by my own
- Coffee beans grinding
- Safe Food Handling Practices
- Exceptional Customer Service
- Resolving Complaints
- Leading Employees
- Troubleshooting
Timeline
Head Barista
Eggshellent Cafe
06.2023 - 07.2024
Head Barista
Baci Restaurante
10.2022 - 05.2023
Head Barista
Brunetti Flinders Lane
08.2020 - 09.2022
Advanced Diploma - Information Technology
Australian College of Business Intelligence
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