Ida Adu Poku Asabere
Schofields
Summary
Service-focused professional with a strong commitment to supporting vulnerable individuals, children, young people, and families—particularly those affected by domestic and family violence, trauma, migration, mental health challenges, and parental substance use. Brings proven experience in case management, crisis intervention, and collaborative practice. Passionate about leveraging leadership skills and sector knowledge to deliver client-centred support and create meaningful, lasting impact.
Overview
9
9
years of professional experience
Work History
Regional Team Leader
Wesley Mission
04.2024 - Current
- Supporting a regional team operating remotely in delivering KPI targets and focusing on service delivery within the local areas they are based at and also supporting clients within NSW, ACT and nationally as required
- Recruiting, onboarding, and training new team members in Regional NSW including Hunter Valley, Newcastle, Central Coast,Port Macquarie, Coffs Harbour, Ballina and New England areas
- Encouraging collaboration and fostering a positive team culture embedding Wesley Mission mission statement
- ·Ensure that team members are delivering trauma informed, client centred service and aligns with the funding guidelines
- Developed resources to support team adherence to practice standards and compliance requirements of EVP Regularly reviewed resources to identify opportunities for continuous improvement that came with updates or changes of the EVP program
- Providing ongoing coaching, mentorship, and performance feedback
- Fostered creativity and motivation within a remote team, ensuring engagement and productivity.
- Tracking live data, team’s progress and key performance indicators (KPIs) to ensure the Regional teams KPIs were being met for EVP
- Approving financial assistance and conducting case audits to ensure EVP compliance standard were adhered to
- Managed escalations and complaints, and supported high-risk cases to ensure client safety and well-being
Senior Caseworker
Wesley Mission
02.2022 - 04.2024
- Proficient in conducting trauma-informed intake assessments to determine client eligibility for the Escaping Violence Payment (EVP) program
- Building a rapport and being trauma informed with each client to allow them to feel comfortable in telling their story, ensuring empathy as at the fore front
- Provide a “wrap around” case management service to clients, including information and psycho-education around domestic violence and other identified needs
- Referring and connecting clients to a range of supports such as Victims Services, DCJ Housing and other external parties. Where applicable making the referral directly to the organisations and assisting clients to apply for services
- Assisting client in developing safety plans and safely leave the perpetrator and also completing Risk Assessments and if need be referrals to local domestic violence service as well as supporting with Safety Action Meetings (SAMS)
- Work collaboratively with other stakeholders supporting the client to provide comprehensive and coordinated care."
- Utilising Uniting’s database efficiently and ensuring all data is entered incorrectly, using clear and concise notations
- Managing a high caseload and ensuring first contacts are happening within 24hours of allocation
- Being an accidental counsellor to clients and providing emotional support where required
Caseworker
Wesley Mission
03.2019 - 02.2022
- Provide therapeutic case management to families with child protection concerns including victims of domestic and family violence with complex social and legal needs including referral assistance, risk assessment, safety planning, support in attending Court, attending police stations to obtain Apprehended Violence Orders (AVO's) as well as other services
- Maintaining a minimum caseload of 8-10 families, conducting regular- house visits
- Addressing the safety and wellbeing of children and young people through child-aware practices during intake, risk assessment, and safety planning, and making referrals as required
- Liaising with government and non-government agencies, such as Department of Communities and Justice (Child Protection), NSW Police, Women's Domestic Violence Court Advocacy Services (WDVCAS), Legal Aid,Victims Services etc.
- Supporting families with developing, monitoring, and reviewing case plans to assist them to achieve their goals.
- Documenting all client interaction, maintaining concise and accurate client files,following Wesley Mission procedures and best practice
- identified Risk of Harm and Risk of Significant Harm concerns
- Work within the NSW Principles guiding the protection of children impacted by domestic and family violence
Case Coordinator
Life Without Barriers
06.2018 - 01.2019
- Providing case coordination support to over 60 recipients as they seek to resolve their immigration status
- Conduct needs assessment, develop, implement and review individual Care Plans for clients in line with Life Without Barriers (LWB) contractual guidelines with the Department of Home Affairs (DHA)
- Deliver skills building modules to clients through face to face group education sessions
- Ensure clients are supported to develop independent living skills, advocating and access appropriate services within the wider community
- Apply culturally appropriate client engagement principles and processes to ensure the voice of the client is heard and reflected in case coordination practice and activities
- Maintain up to date client files, databases and registers and ensure that all documentation is completed within designated timeframes, is of a high professional standard and meets legislative and organisational requirements
- Develop and maintain relationships with family members and significant others to promote positive outcomes for clients
- Work collaboratively with internal and external stakeholders to meet the needs of the clients
- Delivered education programs in accordance with principles of equity and anti-discrimination and legislative Health, Safety and Environment requirements.
- Ensure appropriate transition out support plan is implemented within DHA transition out timeframe and clients are referred to appropriate services post transition out of the program
Caseworker
Marist180
09.2016 - 05.2018
- Working with a diverse range of culturally and linguistically diverse groups, both with individuals and families alike
- Providing casework support to over 60 recipients as they seek to resolve their immigration status
- Assisting clients who have resolved their immigration status in transitioning to mainstream services in the Australian community
- Conducting and implementing Needs Assessments and Case Plans for each client
- Gathering and documenting relevant information into casework progress notes
- Working with clients with a range of mental health issues and assisting them to access services that are both linguistically and culturally appropriate
- Liaising with various services, attending case conferences, meetings and health providers such as Doctors, Psychologists, Counsellors, schools, community services and so on
- Conducting monthly contacts and home visits
- Assisting and encouraging clients in making community connections and supporting them in their cultural and religious practices
Education
Bachelor of Social Science - Bachelor of Social Science
Western Sydney University
01-2014
High School Diploma -
Parramatta High School
Parramatta, NSW09-2005
Skills
- Skilled in assessing urgent and high-risk situations, exercising sound judgement, and taking appropriate action to ensure safety and wellbeing of vulnerable individuals
- Able to provide a flexible, trauma informed and
client centred approach to service delivery - Cultural Competence & CALD Engagement – Demonstrated ability to build trust and rapport with individuals from diverse cultural, ethnic, and linguistic backgrounds
- Strong interpersonal, active listening and
negotiation skills and experience in effectively managing difficult situations - Client advocacy skills
- Proficient in the use of Microsoft Word,
Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Microsoft PowerPoint all at an advance level - Effective team member - can work as part of a
team or by myself in an unsupervised capacity - Ability to be flexible and adjust to cope with
new situations as they arise - Currently hold a NSW driving license and valid Working with Children Check
Timeline
Regional Team Leader
Wesley Mission
04.2024 - Current
Senior Caseworker
Wesley Mission
02.2022 - 04.2024
Caseworker
Wesley Mission
03.2019 - 02.2022
Case Coordinator
Life Without Barriers
06.2018 - 01.2019
Caseworker
Marist180
09.2016 - 05.2018
Bachelor of Social Science - Bachelor of Social Science
Western Sydney University
High School Diploma -
Parramatta High School
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