Ida Chandler
Narara,NSW
Summary
At Cochlear Ltd, I led software release initiatives and streamlined operations, increasing team productivity by leveraging agile methodologies and implementing robust data validation techniques. My leadership cultivated a culture of collaboration and continuous improvement, while my technical expertise drove measurable advancements in operational efficiency.
With a strong passion for data quality, I successfully led a team over the past year to reduce data quality issues by an impressive 87.5%.
As a results-driven management professional, I bring a proven ability to guide teams to success through strategic planning, process optimization, and fostering a culture of accountability and excellence. I excel at promoting team collaboration, enhancing operational efficiency, and delivering measurable outcomes, consistently adapting to meet the evolving needs of the organization.
Overview
13
13
years of professional experience
Work History
DevOps Manager
Cochlear Ltd
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Managed vendor relationships to ensure timely delivery of software updates, patches, and other necessary components for maintaining optimal system functionality.
- Researched and determined scope and complexity of issues.
- Determined root cause of data quality errors and recommended long-term solutions.
- Conducted regular audits of datasets to identify discrepancies, working closely with stakeholders to resolve identified issues promptly.
- Reduced errors in reporting by developing robust validation and error-checking procedures.
- Accomplished multiple tasks within established timeframes.
- Directed a team of 7 analysts and integration engineers to monitor, measure, and enhance data quality across our key systems.
- Delivered actionable insights to senior leadership by creating reports highlighting data quality trends and progress.
Software Release Manager and Scrum Master
Cochlear Ltd
01.2016 - 06.2020
- Developed comprehensive release schedules to effectively communicate project timelines to stakeholders and team members.
- Oversaw change management initiatives related to software releases, ensuring minimal disruption to end-users during transitions between versions of a product or service.
- Established a well-structured release management process, resulting in increased predictability and reduced risk of failure.
- Developed and maintained a comprehensive knowledge base/documentation repository for all release-related information, facilitating knowledge sharing and collaboration among team members.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Empowered team members to self-organize, boosting morale and overall job satisfaction.
- Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
Senior Analyst Programmer
Cochlear Ltd
03.2012 - 12.2015
- Design and creation of the service design specifications, which include BPM level 2 diagrams, web service contracts and schemas to follow a key pattern of SOA which is contract first development.
- Participate and contribute in technical elaboration sessions.
- Perform a leadership role in owning a set of services to be built to meet a functional business requirement.
- Follow a peer-review process to ensure that all work is of the highest quality.
- Provide high level of quality for all services built, which includes following the governance outlines and ensuring that all services are well tested.
- Design services, following the SOA design principles, after the elaboration phase has been completed and the scope and timelines have been agreed upon between the online – and integration teams.
- Development and maintenance of mock services and web services.
- Design and development of security policies around the web services.
- Create integration and system tests for all services.
- Responsible for setting up continues build environment.
- Assist the DBA’s during the production deployment of the SOA services and configurations.
- Provide production support for all service queries.
Education
Bachelor of Science - BSC Information Technology Management
UNISA (Year One)· Introduction To Programming 1 ·
South Africa12-2007
No Degree - Business Process Design And Technology
Software Features
South Africa12-2004
No Degree - CERTIFICATION IN JAVA PROGRAMMING
Van Zyl & Pritchard
South Africa12-2002
High School Diploma -
Newcastle High School
South Africa12-1998
Skills
Team leadership & Development
Time management
Decision-making
Root Cause Analysis & Complex Problem-Solving
Data Integration & Validation
Stakeholder Communication & Collaboration
Programming & Querying: [SQL, Java, SOA]
Requirements Analysis
Agile Methodologies
Scrum
Integration
Timeline
DevOps Manager
Cochlear Ltd
07.2020 - Current
Software Release Manager and Scrum Master
Cochlear Ltd
01.2016 - 06.2020
Senior Analyst Programmer
Cochlear Ltd
03.2012 - 12.2015
Bachelor of Science - BSC Information Technology Management
UNISA (Year One)· Introduction To Programming 1 ·
No Degree - Business Process Design And Technology
Software Features
No Degree - CERTIFICATION IN JAVA PROGRAMMING
Van Zyl & Pritchard
High School Diploma -
Newcastle High School
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