Hi, I’m
Ida Cultrera
Beveridge,VIC
Summary
Dynamic Senior Administration Officer with a proven track record at The Royal Melbourne Hospital, enhancing operational efficiency through streamlined processes and effective staff training. Expert in records management and time management, I foster collaboration and maintain high standards of confidentiality, driving team performance and improving workflow efficiency.
Overview
24
years of professional experience
Work History
The Royal Melbourne Hospital
Senior Administration Officer
02.2002 - Current
Job overview
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Led cross-departmental initiatives to improve communication and collaboration among staff members.
- Developed and implemented training programs for new administrative personnel, enhancing team performance.
- Managed office supplies inventory, ensuring timely procurement and availability for operational needs.
- Coordinated scheduling of meetings and appointments, optimizing time management across departments.
- Streamlined administrative processes, improving workflow efficiency and reducing turnaround times.
- Maintained accurate records and documentation, enhancing information retrieval and compliance.
- Developed standard operating procedures for administrative tasks, promoting consistency and accuracy in operations.
- Trained new staff on office procedures, fostering a collaborative and knowledgeable work environment.
- Oversaw the implementation of digital filing systems, improving data organization and accessibility across teams.
- Promoted a safe work environment by enforcing adherence to safety protocols throughout the workplace.
- Spearheaded various projects, coordinating efforts between multiple departments to meet deadlines and achieve desired results.
The Royal Melbourne Hospital
Ward Clerk John Cade
06.2005 - 11.2007
Job overview
- Coordinated patient admissions and discharges, ensuring seamless transitions within hospital workflows.
- Managed patient records using electronic health record systems, maintaining confidentiality and accuracy.
- Assisted medical staff with scheduling appointments, optimizing clinic efficiency and patient flow.
- Communicated effectively with patients and families, providing necessary information and support during visits.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Entering and Updating Treatment orders.
The Royal Melbourne Hospital
Emergency Department Clerk
02.2002 - 01.2004
Job overview
- Managed patient intake processes, ensuring accurate data entry and documentation.
- Coordinated communication between medical staff and patients to facilitate efficient service delivery.
- Implemented electronic health record system updates, enhancing data retrieval accuracy and speed.
- Organized emergency department workflows, improving patient flow and reducing wait times.
Education
RMIT UniversityMelbourne, Victoria, VIC
Graduate Diploma from Health And Physical Fitness
03-2004
Skills
- Time management mastery
- Advanced communication
- Records management
- High-level accuracy
- Administrative support
- Confidentiality
- Policies and procedures implementation
- Staff development
Accomplishments
- Supervised team of 6 staff members in which we were awarded and recognised for our work.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Italian
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Ward Clerk John Cade
The Royal Melbourne Hospital
06.2005 - 11.2007
Senior Administration Officer
The Royal Melbourne Hospital
02.2002 - Current
Emergency Department Clerk
The Royal Melbourne Hospital
02.2002 - 01.2004
RMIT University
Graduate Diploma from Health And Physical Fitness