Ida Padua
Clyde North,Australia
Summary
A professional and passionate Customer Support Officer and Office Administrator with over 5 years' experience in Customer Support, Data Entry and Administration with valuable experience working in high-pressure environments gained through employment. An adaptive and resourceful individual with a proven ability to lead by example, consistently meeting KPIs and targets, improving best practices and playing a direct role in successful growth and results. and known for forging enduring Customer relationships, eliciting team performance, and transforming teams to deliver outcomes and financial gains.
Overview
8
8
years of professional experience
Work History
Operations Assistant
Flick Anticimex
06.2024 - 07.2024
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Service Administration Support
Sitro Group Australia
10.2021 - 10.2023
- Assist with service administration tasks such as processing closing and raising RMA documentations for end customers and the store using Microsoft Dynamics (GP)
- Stock transfers and stock movement for returned items into various locations using Microsoft Dynamics (GP) and Warehouse system (RB)
- Importing and updating daily phone reports for the Service Team using excel
- Importing spare parts data from RB to invoicing spare parts under warranty using Excel
- Follow-up of Non-Warranty returns with the customers and the store
- General customers follow up in relation to outstanding credits and returns
- General filing, data entry and update manifest when needed
- Booking freight pick up returns from the store and drop off the goods off to the repair agent.
Covid 19 - Rent Relief Officer
Department of Health of Human Services
11.2020 - 12.2020
- Processing and assessing tenants grant application for approval, rejection or to provide further documentation for the application
- To liaise with the Agents by sending an email or giving a call to verify and confirm tenants start date and end of tenancy and make sure that the tenants are paying the correct rent amount
- To liaise with the tenants by sending an email to verify and confirm that all information mentioned in the application is true and accurate
- Having to make good decisions and must be able to evaluate each application.
Customer Service/Data Entry Officer
Remondis
06.2017 - 10.2017
- Running a daily Futile Report exported from Wastedge and uploaded to excel
- Taking incoming calls and receiving emails from customers requesting bookings for bin collections, cancellation of services, and enquiries of services
- Processing bookings, changes of services, cancellations of services using Wastedge
- Verifying and scanning all Service/ Agreements using in-house systems ELO and Wastedge
- Checking and cross-referencing all Service Agreements information collaged from Excel and Wastedge and ELO.
Sales Administration Support Co-Ordinator
Mermaid Hygiene Service
06.2017 - 10.2017
- General Administrative duties; filing, scanning, and updating internal databases
- Receiving incoming sales enquiries from customers via website, email or on the phone
- Supporting Sales Manager with new sales lead, reduction, or cancellation to services for Mermaid Hygiene Services.
Data Entry Officer
South East Water
07.2016 - 11.2016
- Creating folders and collating information of equipment and system used for Treatment Plant, Sewer Network from Watershed and Livlink
- Entering collaboration sheets saved from the hard drive to Livlink
- Entering data of Anchor points used for Sewer/Water Pump stations from Excel to Watershed
- Updating information from Watershed to Montage, when required.
Education
Certificate in Accounts Administration & Payroll -
The Career Academy
01.2020
Medical Administration Training -
Online
01.2019
MYOB With Payroll -
Rowville Community Centre
01.2017
Diploma of Business Administration -
Swinburne TAFE
01.2015
Skills
- Strong Customer Service, Receptionist and Office Administration experience
- Inbound/ Outbound calls, Sales and New Business Development
- Payroll, invoicing, financial management and budgeting Data entry, data integrity, accounts management and follow up
- Calendar management, booking meetings, scheduling events
- Arrange and book freight and update manifest when required
- Experience with documentation, record keeping and using CRM software
- Customer care, support and de-escalation strategies using ticketing systems
- Customer Service
- Acc Administration
- Office Management
Technical
- Microsoft Office Suites - Outlook, Word, Excel, Dynamics (GP), Teams
- Medical - Pracsoft
- Distribution & Warehouse - Radio Beacon & Myfreight. Suppliers Online Portal.
- Sales/Accounting/Banking - MYOB, Xero, Salesforce (Production and Sales), Hogan, Vision, and MAP.
- Government - CRIM, PRISM, RMANS, TAC Terminal. Rent Relief Application Management
- Wastedge Management System
- ELO - Management System
- Other Systems - Watershed, Montage
Volunteer Experience
- Ramlegh Park Primary School, Clyde North, 02/2024 General Fundraising Committee
- St. Simon's Primary School, Rowville, 02/2014 - 02/2017, School Advisory Board/Liaising with the uniform shop
- St. Simon's Parish Church, Rowville, 06/2016, Representative Member of the Disability Peer Group
- Rowville Rockets Basketball Association, October 2015, Head Coach - Under 9s Boys Team, Summer Season
- Rowville Rockets Basketball, 03/2015, Team Manager - Under 8s Mixed Team, Winter Season
- St. Simon's Primary School, 11/2014, Parent Helper/Customer Service - Uniform Shop
- St. Simon's Primary School, 02/2014, Parents' Association - General Member and Assistant Secretary
Timeline
Operations Assistant
Flick Anticimex
06.2024 - 07.2024
Service Administration Support
Sitro Group Australia
10.2021 - 10.2023
Covid 19 - Rent Relief Officer
Department of Health of Human Services
11.2020 - 12.2020
Customer Service/Data Entry Officer
Remondis
06.2017 - 10.2017
Sales Administration Support Co-Ordinator
Mermaid Hygiene Service
06.2017 - 10.2017
Data Entry Officer
South East Water
07.2016 - 11.2016
Certificate in Accounts Administration & Payroll -
The Career Academy
Medical Administration Training -
Online
MYOB With Payroll -
Rowville Community Centre
Diploma of Business Administration -
Swinburne TAFE
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