Ida Padua
Clyde North,Australia
Summary
A professional and passionate Customer Support Officer and Office Administrator with over 5 years' experience in Customer Support, Data Entry and Administration with valuable experience working in high-pressure environments gained through employment. An adaptive and resourceful individual with a proven ability to lead by example, consistently meeting KPIs and targets, improving best practices and playing a direct role in successful growth and results. and known for forging enduring Customer relationships, eliciting team performance, and transforming teams to deliver outcomes and financial gains.
Overview
8
8
years of professional experience
Work History
Operations Assistant
Flick Anticimex
2024.06 - 2024.07
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Service Administration Support
Sitro Group Australia
2021.10 - 2023.10
- Assist with service administration tasks such as processing closing and raising RMA documentations for end customers and the store using Microsoft Dynamics (GP)
- Stock transfers and stock movement for returned items into various locations using Microsoft Dynamics (GP) and Warehouse system (RB)
- Importing and updating daily phone reports for the Service Team using excel
- Importing spare parts data from RB to invoicing spare parts under warranty using Excel
- Follow-up of Non-Warranty returns with the customers and the store
- General customers follow up in relation to outstanding credits and returns
- General filing, data entry and update manifest when needed
- Booking freight pick up returns from the store and drop off the goods off to the repair agent.
Covid 19 - Rent Relief Officer
Department of Health of Human Services
2020.11 - 2020.12
- Processing and assessing tenants grant application for approval, rejection or to provide further documentation for the application
- To liaise with the Agents by sending an email or giving a call to verify and confirm tenants start date and end of tenancy and make sure that the tenants are paying the correct rent amount
- To liaise with the tenants by sending an email to verify and confirm that all information mentioned in the application is true and accurate
- Having to make good decisions and must be able to evaluate each application.
Customer Service/Data Entry Officer
Remondis
2017.06 - 2017.10
- Running a daily Futile Report exported from Wastedge and uploaded to excel
- Taking incoming calls and receiving emails from customers requesting bookings for bin collections, cancellation of services, and enquiries of services
- Processing bookings, changes of services, cancellations of services using Wastedge
- Verifying and scanning all Service/ Agreements using in-house systems ELO and Wastedge
- Checking and cross-referencing all Service Agreements information collaged from Excel and Wastedge and ELO.
Sales Administration Support Co-Ordinator
Mermaid Hygiene Service
2017.06 - 2017.10
- General Administrative duties; filing, scanning, and updating internal databases
- Receiving incoming sales enquiries from customers via website, email or on the phone
- Supporting Sales Manager with new sales lead, reduction, or cancellation to services for Mermaid Hygiene Services.
Data Entry Officer
South East Water
2016.07 - 2016.11
- Creating folders and collating information of equipment and system used for Treatment Plant, Sewer Network from Watershed and Livlink
- Entering collaboration sheets saved from the hard drive to Livlink
- Entering data of Anchor points used for Sewer/Water Pump stations from Excel to Watershed
- Updating information from Watershed to Montage, when required.
Education
Certificate in Accounts Administration & Payroll -
The Career Academy
01.2020
Medical Administration Training -
Online
01.2019
MYOB With Payroll -
Rowville Community Centre
01.2017
Diploma of Business Administration -
Swinburne TAFE
01.2015
Skills
- Strong Customer Service, Receptionist and Office Administration experience
- Inbound/ Outbound calls, Sales and New Business Development
- Payroll, invoicing, financial management and budgeting Data entry, data integrity, accounts management and follow up
- Calendar management, booking meetings, scheduling events.
- Arrange and book freight and update manifest when required.
- Experience with documentation, record keeping and using CRM software
- Customer care, support and de-escalation strategies using ticketing systems
- Customer Service
- Acc Administration
- Office Management
Technical
- Microsoft Office Suites - Outlook, Word, Excel, Dynamics (GP), Teams
- Medical - Pracsoft
- Distribution & Warehouse - Radio Beacon & Myfreight. Suppliers Online Portal.
- Sales/Accounting/Banking - MYOB, Xero, Salesforce (Production and Sales), Hogan, Vision, and MAP.
- Government - CRIM, PRISM, RMANS, TAC Terminal. Rent Relief Application Management
- Wastedge Management System
- ELO - Management System
- Other Systems - Watershed, Montage
Volunteer Experience
- Ramlegh Park Primary School, Clyde North, 02/2024 General Fundraising Committee
- St. Simon's Primary School, Rowville, 02/2014 - 02/2017, School Advisory Board/Liaising with the uniform shop
- St. Simon's Parish Church, Rowville, 06/2016, Representative Member of the Disability Peer Group
- Rowville Rockets Basketball Association, October 2015, Head Coach - Under 9s Boys Team, Summer Season
- Rowville Rockets Basketball, 03/2015, Team Manager - Under 8s Mixed Team, Winter Season
- St. Simon's Primary School, 11/2014, Parent Helper/Customer Service - Uniform Shop
- St. Simon's Primary School, 02/2014, Parents' Association - General Member and Assistant Secretary
Timeline
Operations Assistant
Flick Anticimex
2024.06 - 2024.07
Service Administration Support
Sitro Group Australia
2021.10 - 2023.10
Covid 19 - Rent Relief Officer
Department of Health of Human Services
2020.11 - 2020.12
Customer Service/Data Entry Officer
Remondis
2017.06 - 2017.10
Sales Administration Support Co-Ordinator
Mermaid Hygiene Service
2017.06 - 2017.10
Data Entry Officer
South East Water
2016.07 - 2016.11
Certificate in Accounts Administration & Payroll -
The Career Academy
Medical Administration Training -
Online
MYOB With Payroll -
Rowville Community Centre
Diploma of Business Administration -
Swinburne TAFE
Similar Profiles
Amanda Evangelista AmorasAmanda Evangelista Amoras
Pest Control Technician at Flick AnticimexPest Control Technician at Flick Anticimex
Savitree NarulaSavitree Narula
Customer Care Consultant at Flick Anticimex Pty Ltd. (Geelong Branch)Customer Care Consultant at Flick Anticimex Pty Ltd. (Geelong Branch)
Jacqueline Eibrink-jansenJacqueline Eibrink-jansen
Customer Service Representative at Flick-AnticimexCustomer Service Representative at Flick-Anticimex