IDA PADUA
Clyde North
Summary
Dedicated team player with a strong willingness to learn and a positive, can-do attitude. Experienced in collaborating effectively with diverse groups, consistently seeking opportunities for growth and improvement to contribute to team success and drive impactful results in challenging environments. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Career Break
12.2024 - 06.2025
- A career break for recovery and rehabilitation after hospitalisation, alongside the responsibilities of caring for my parents, raising children, and studying to enhance my skills further in Business Administration.
Customer Service Officer
IMCD Group
08.2024 - 12.2024
- Manage the Sales Order Management Daily Report to ensure stock availability and approval for shipment with the appropriate freight carrier using JDE.
- Communicate backorders and stock updates by sending detailed reports to the Customer Service department, including stock availability, promised ship dates, expected delivery timelines in JDE.
- Maintain the Monthly Blanket Order to ensure accurate entry of request dates, promised ship dates, and delivery details in JDE.
- Oversee Blanket Order Cancellations to verify that cancellations dates are correctly recorded in JDE.
Service Administration Support Officer
SITRO Group
10.2021 - 10.2023
- Managed RMA documentation processes for end customers and the store, including initiation, processing, and closure, using Microsoft Dynamics (GP).
- Coordinate stocks transfers and movement of returned items across multiple locations using Microsoft Dynamics (GP) and Warehouse Management System (RB).
- Import and update daily phone reports for the Service Department and manage spare parts data transfer from RB to invoicing, ensure accurate warranty processing, all using Excel.
Rent Relief Support Officer
Department of Health and Human Services
01.2020 - 12.2020
- Assess tenant application for approval, rejection or request for additional documentation.
- Communicate with agents via email or phone to verify tenancy details to ensure accurate rent payments are correct.
- Confirm application details directly with tenants to ensure accuracy and compliance.
- Evaluate application objectively and make informed, fair decisions.
Customer Service Officer
South East Water
01.2019 - 12.2019
- Running a daily Futile report exported from Wastedge Management System and uploaded to excel.
- Taking incoming calls and receiving emails from customers requesting bookings for bin collections, cancellations of service, and enquiries of services.
- Processing bookings, change of services, cancellation of services using Wastedge.
- Verifying and scanning all Service Agreements using in house systems ELO and Wastedge.
- Cross referencing all Service Agreement information to ensure that are collated correctly from Excel to Wastedge.
Education
Business Administration Advanced Micro-Credential -
Online Course Australia
01.2025
Certificate in Accounts Administration And Payroll -
The Career Academy
01.2020
Medical Reception And Terminology Course -
Medical Administration Training
06-2019
Skills
- Proficient in Microsoft Office Suite
- Proficient in Word
- Excel data analysis skills
- Experienced with Dynamics GP software
- Email management
- Experience with Xero software
- Experience with Salesforce
- Oracle application support
- Organizational skills
- Effective listening
- Administrative assistance
- Strong verbal communication
- Administrative assistance expertise
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Career Break
12.2024 - 06.2025
Customer Service Officer
IMCD Group
08.2024 - 12.2024
Service Administration Support Officer
SITRO Group
10.2021 - 10.2023
Rent Relief Support Officer
Department of Health and Human Services
01.2020 - 12.2020
Customer Service Officer
South East Water
01.2019 - 12.2019
Business Administration Advanced Micro-Credential -
Online Course Australia
Certificate in Accounts Administration And Payroll -
The Career Academy
Medical Reception And Terminology Course -
Medical Administration Training
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