Summary
Overview
Work History
Skills
Timeline
Generic

Idabi Lakicevic

Edens Landing,QLD

Summary

Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience

Work History

Team Leader

FoneMax
05.2018 - Current
  • Responsible for managing a team of 10-12
  • Monitored their KPI’s
  • Conducted monthly performance meetings
  • Conducted formal meetings to discuss performance/conduct
  • Provided feedback and handled customer complaints
  • Assisted with calls during peak times
  • Completed bank reconciliations on clients’ accounts
  • Recruitment of new staff - Screening & interviewing candidates
  • Changing and/or filling shifts when required
  • Provided training to new and existing staff
  • Leasing with other departments to maintain smooth operations.

Appointment setter

My Home Improvements
03.2017 - 04.2018
  • Cold calling
  • Appointment setting
  • Contacting warm leads
  • Sales of solar and home improvements.

Appointment setter

Premium Private Wealth
06.2016 - 02.2017
  • Cold calling
  • Appointment setting
  • Closing expression of interest leads and booking in sales appointments.

Skills

  • Problem-Solving
  • Attention to Detail
  • Staff Training
  • People Management
  • Coaching and Mentoring
  • Performance Improvement

Timeline

Team Leader

FoneMax
05.2018 - Current

Appointment setter

My Home Improvements
03.2017 - 04.2018

Appointment setter

Premium Private Wealth
06.2016 - 02.2017

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Idabi Lakicevic