Summary
Overview
Work History
Education
Skills
Certification
References
Key Skills Experience
Languages
Timeline
Generic

Idalia Von Mollendorf

Minto,NSW

Summary

Administration Officer with extensive experience at Liverpool Hospital, specializing in patient admissions and staff training. Proficient in MS Office Suite and skilled in managing health rosters. Achievements include enhancing operational efficiency and delivering exceptional customer service while ensuring confidentiality and effective task prioritization.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administration officer level 2

Liverpool hospital
11.2018 - Current
  • Reception duties
  • Patient’s admissions and discharges
  • Answering phone calls
  • Filing
  • Answering patient’s family/friends enquires
  • Corresponding with Doctors and nurses
  • Experience in Surgi Net, Power chart, Scheduling.
  • I have also Covered Bookings and Admissions front desk reception.
  • Worked in Intervention Radiology
  • Screening Patients, Booking Appointments and other office duties
  • Worked as an Acting CSO for Cath Lab And CCU/3C Wards
  • Assisting both Unit managers with Staff roster and purchasing stock for the units.
  • General Data entry And Email
  • Admitting & discharging off patients
  • Admission and discharge/ transfers of patients
  • Keeping a tidy desk and prioritising daily work loads
  • Communicating with staff always to achieve better work outcomes
  • Maintaining patient’s confidentiality
  • Experience in Power Chart, Surgi Net, and Access management.
  • Staff link, Health Roster.

Administration officer level 2 (ward Clerk)

Westmead hospital
09.2014 - 05.2019
  • Training new staff members
  • Working as a relief ward clerk covering all the wards in Westmead hospital
  • Including ICU wards and special care units, including day surgery unit.
  • I have high level of experience covering the main reception desk.
  • Reception duties
  • Answering phone calls
  • Filing
  • Answering patient’s family/friends enquires
  • Corresponding with Doctors and nurses
  • Auditing patient records
  • Booking appointments
  • Ordering X-Rays
  • Patients admissions and discharges

Bank Clerical Officer – Temporary Assignment

Kelly Job Agency Services
05.2013 - 07.2013
  • Company Overview: Contracted to the Commonwealth Bank
  • Verify information for loan applications
  • Contacting lenders to identify problems with applications
  • Use of internal computer systems
  • Use of Outlook to contact lenders
  • Advise payout figures
  • Preparing final loan documentation to be sent to lender
  • Contracted to the Commonwealth Bank

Casual Waitress

Shangri La Hotel Sydney
07.2012 - 10.2012
  • Setting up meeting facilities
  • Preparing morning tea for board meetings
  • Looking after VIP functions
  • Table service
  • Customer service
  • Taking orders
  • Serving drinks
  • Pouring drinks
  • Cash handling

Admin Officer – Ward Clerk

Westmead Hospital
11.2007 - 10.2012
  • Reception duties
  • Answering phone calls
  • Filing
  • Answering patient’s family & friends enquires
  • Corresponding with Doctors and nurses
  • Auditing patient records
  • Booking appointments
  • Ordering X-Rays

Food Service Attendant

Westmead Hospital
01.2002 - 10.2007
  • Duties for Dietetics Department:
  • Admin assistant for catering/food services department
  • Answering phones
  • Liaising with clients for functions/catering bookings
  • General administration duties
  • Duties for Food Services Department:
  • Distribution of food and beverage to all patients
  • Cafeteria service
  • Coffee shop service
  • Working coffee cart
  • Customer Service
  • Cash Handling

Customer Service Desk Attendant/Receptionist

Westfield Parramatta
01.2001 - 01.2002
  • Providing an efficiency services at all times while being at the desk
  • Assisting customers with directions to store locations
  • Answering the telephone
  • Customer Service
  • Leasing arrangements with retailers
  • Sale of gift cards
  • Cash Handling

Education

Certificate II - Computer Application for the Office

TAFE
01.2001

Skills

  • Reception and administration duties
  • MS Office Suite
  • Word processing
  • Spreadsheet management
  • Email communication
  • Customer service and inquiries
  • Staff training
  • Management skills
  • Office equipment operation
  • Touch typing
  • Work under pressure
  • Task prioritization
  • Invoice processing
  • General office functions
  • Health roster management

Certification

Full Drivers Licence

References

  • Sophie Daniels, Liverpool Hospital, NUM, (02) 8738 8518
  • Farzana Khan, Liverpool Hospital, A/ Record Control & Processing Manager, 8738 3744
  • Monica Sastre, Westmead Hospital, Ward clerk co-ordinator, (02) 88907155

Key Skills Experience

  • Over 20 years’ experience in reception/administration duties
  • Advance knowledge of MS Office Suite including Word, Excel and Outlook
  • Excellent phone manner
  • Customer Service
  • Customer enquiries face to face and over the phone
  • Training new admin staff
  • Good Management skills
  • Experience with photocopier and fax machines
  • Touch typing
  • Able to work under pressure and priorities tasks
  • Able to carry out general invoices & office functions
  • Health Roster

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Administration officer level 2

Liverpool hospital
11.2018 - Current

Administration officer level 2 (ward Clerk)

Westmead hospital
09.2014 - 05.2019

Bank Clerical Officer – Temporary Assignment

Kelly Job Agency Services
05.2013 - 07.2013

Casual Waitress

Shangri La Hotel Sydney
07.2012 - 10.2012

Admin Officer – Ward Clerk

Westmead Hospital
11.2007 - 10.2012

Food Service Attendant

Westmead Hospital
01.2002 - 10.2007

Customer Service Desk Attendant/Receptionist

Westfield Parramatta
01.2001 - 01.2002

Certificate II - Computer Application for the Office

TAFE

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Idalia Von Mollendorf