- Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
- Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
-Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Work History
Volunteer
Anthony Robbins Events And 4EB Radio Station
09.2006 - Current
Assisted with special events and programs.
Represented organization positively and professionally while providing community with much-needed services.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Provided administrative support to department leads to help organize events and fundraisers.
Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Guided troubled individuals to tools and resources necessary for problem solving
Helped clients navigate social services system and access needed resources.
Babysitter
Private Care
Brisbane, Queensland
2018.01 - 2020.11
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Registered Nurse, Medical-Surgical Unit
Queensland Health
Brisbane, Queensland
01.2001 - 09.2018
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Provided direct patient care, stabilized patients, and determined next course of action.
Managed care from admission to discharge.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Implemented medication and IV administration, catheter insertion, and airway management.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Organized and managed care of patients undergoing various therapies and procedures.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Audited charts and reviewed clinical documents to verify accuracy.
Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Educated family members and caregivers on patient care instructions.
Evaluated patient histories, complaints, and current symptoms.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Managed patients recovering from medical or surgical procedures.
Monitored patient reactions after administering medications and IV therapies.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Implemented care plans for patient treatment after assessing physician medical regimens.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Recorded details regarding therapies to keep patient charts updated.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
After-school Tutor
University Of Queensland Student Services
03.2005 - 10.2006
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Provided homework assistance using specific curriculum and materials.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Tutored struggling, average, and advanced students in mathematics course materials.
Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Met with parents to discuss student progress and address concerns.
Maintained tutoring records to adjust instruction and update parents on student progress.
Leveraged technology and visual aids to engage students and enhance learning.
Motivated students with accurate feedback and positive reinforcement.
Monitored student progress and provided feedback and support.
Conducted review sessions to help students prepare for tests.
Created personalized lesson plans to meet needs of diverse learners.
Business Owner
Personal
01.1996 - 04.1998
Prepared bank deposits and handled business sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Conducted target market research to discover customer needs and analyze competitor trends.
Conducted audit inspections and independent checks to verify parts and materials.
Performed statistical analyses to gather data for operational and forecast team needs.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced operational risks while organizing data to forecast performance trends.
Education
No Degree - Radio Broadcasting
4 EB Brisbane Ethnic Community Ratio
Brisbane, QLD
05.2023
No Degree - Real Estate
REIQ
Brisbane
07.2017
Bachelor of Business Online - Business Online
University of Queensland
Brisbane, QLD
11.2006
Bachelors - Nursing Practice
Griffith University
Brisbane, QLD
11.2000
No Degree - English
Tafe Queensland Southbank
Brisbane, QLD
11.2000
Skills
Routine Management
Schedule Management
Light Housekeeping
Activity Planning
Park Supervision
Homework Assistance
Childcare
Age-Appropriate Activities
Monitoring Screen Time
Conflict Resolution
Maintaining Safe Environment
Early Childhood Education
Upholding Discipline Rules
Emergency Response
Team Collaboration
Public Speaking
Verbal and Written Communication
Document Management
Data Evaluation
Client Relations Strength
Behavior Modeling
Records Preparation
Deadline Adherence
Negotiation
Income and Expense Management
Managing Multiple Tasks
Scheduling and Coordinating
Schedule Preparation
Child Supervision
Child Supervision
Child Supervision
Transaction Processing
Leadership
Goal-Driven
Languages
Spanish
Native or Bilingual
Hobbies
Dancing, hiking, running, going to concerts, singing
Timeline
Babysitter
Private Care
2018.01 - 2020.11
Volunteer
Anthony Robbins Events And 4EB Radio Station
09.2006 - Current
After-school Tutor
University Of Queensland Student Services
03.2005 - 10.2006
Registered Nurse, Medical-Surgical Unit
Queensland Health
01.2001 - 09.2018
Business Owner
Personal
01.1996 - 04.1998
No Degree - Radio Broadcasting
4 EB Brisbane Ethnic Community Ratio
No Degree - Real Estate
REIQ
Bachelor of Business Online - Business Online
University of Queensland
Bachelors - Nursing Practice
Griffith University
No Degree - English
Tafe Queensland Southbank
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