I DEWA AYU AGUNG INTAN PRADNYASWARI
Ardross,WA
Summary
Resourceful Banquet Supervisor with high productivity and efficient task completion. Skilled in event planning, team leadership, and customer service management. Excel at communication, problem-solving, and adaptability, ensuring smooth operation of events from conception to conclusion. Committed to creating memorable experiences through exceptional organizational skills and hands-on approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
PAN PACIFIC
PERTH, WA
09.2019 - Current
- Maintained accurate records of employee attendance and payroll information.
- Organised weekly meetings with staff members to discuss upcoming events and review performance.
- Delegated tasks among staff members according to their abilities and skillset.
- Developed policies and procedures for efficient operation of the banquet department.
- Assisted in resolving customer complaints or concerns in a timely manner.
- Created reports summarising expenses related to banquets such as labor costs, rental fees.
- Collaborated with catering sales team to plan events that exceeded clients' expectations.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Hired and trained staff and new hires according to company policy and regulations.
Banquet Attendant
THE RITZ-CARLTON
PERTH, WA
01.2020 - 05.2021
- Demonstrated excellent customer service skills while interacting with guests.
- Took orders from customers and punched them into Point of Sale (POS) System.
- Poured draft beers, wine selections, making cocktails, and non-alcoholic beverages to fulfill dining room and bar orders.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.
- Set up banquet tables, chairs and other equipment according to event specifications.
- Greet guests upon arrival at an event venue and provide assistance if necessary.
- Effectively multitasked within fast-paced environment.
Education
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT - ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
WA03-2021
DIPLOMA OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
Bentley, WA07-2020
HOSPITALITY MANAGEMENT - CERT IV OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
Bentley, WA02-2019
Skills
- Opera system
- POS operation
- Ordering
- Making roster and allocate staff
- Training and mentoring
- Teamwork and Collaboration
- Problem-Solving
- Event Management
Certification
- Cert IV of Hospitality Management
- Diploma of Hospitality Management Advanced Diploma of
- Hospitality Management
- RSA Certificate holder
- AHA Hospitality&Hygiene COVID-19 Course Certificate
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Malay
Full Professional
Balinese
Native/ Bilingual
Accomplishments
- 2024 Quarter Two Front of House Superstar (Pan Pacific Perth)
Timeline
Banquet Attendant
THE RITZ-CARLTON
01.2020 - 05.2021
Banquet Supervisor
PAN PACIFIC
09.2019 - Current
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT - ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
DIPLOMA OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
HOSPITALITY MANAGEMENT - CERT IV OF HOSPITALITY MANAGEMENT
South Metropolitan TAFE
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