Idhika Mahajan
Beaumont,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front of House Employee and Kitchen Staff
Hungry Jack's
11.2021 - 02.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Lifestyle Assistant
Resthaven
03.2019 - 08.2021
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Helped clients to maintain independence and quality of life.
- Provided emotional support and companionship to clients.
- Monitored and reported any changes in clients' physical and mental health.
- Encouraged clients to take part in activities tailored to individual needs.
- Assisted clients with physical therapy exercises.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented activities to improve clients' quality of life.
- Preserved patient safety by following safety protocols.
Waitress
Spill The Beans Cafe
06.2020 - 10.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Pembroke School
Adelaide11.2023
Certificate III - Business
Queensford College
Adelaide, SA11.2021
Skills
- Strong work ethic
- Organizational skills
- Time management
- Team player attitude
- Excellent communication
- Up-selling strategies
- Phone etiquette
- Problem-solving abilities
- Multitasking capabilities
- Cash handling proficiency
- Conflict resolution
- Active listening
- Professional appearance
- Attention to detail
- Adaptability
- Interpersonal skills
- Computer literacy
- Positive demeanor
- Team Collaboration
- Training and Mentoring
- Collaboration and Teamwork
- Dependable and Cooperative
- Raw Materials Handling
- Customer Transactions
- POS System Expertise
- Training and Motivation
Accomplishments
-
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front of House Employee and Kitchen Staff
Hungry Jack's
11.2021 - 02.2022
Waitress
Spill The Beans Cafe
06.2020 - 10.2020
Lifestyle Assistant
Resthaven
03.2019 - 08.2021
High School Diploma -
Pembroke School
Certificate III - Business
Queensford College
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