Ido Siani
Sydney
Summary
Dynamic professional with a proven track record in customer satisfaction and team motivation, highlighted by a successful tenure at Theblueprint. Skilled in project scheduling and teamwork, I excel in fast-paced environments, consistently exceeding client expectations and fostering strong relationships. Achieved increased contract renewals through exceptional service delivery and effective deadline management.
Transitioning from client-focused project environment, leveraging skills in project coordination and client relationship management. Developed abilities in strategic planning and efficient resource allocation. Seeking to apply these transferable skills in new professional field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Server
Golda
09.2022 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Bartender
Traklin
09.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Hospitality Worker
Manuella Resteraunt
04.2024 - 09.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Project Manager, Client Services
Theblueprint
09.2024 - Current
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
Education
High School Diploma -
Haklai
Israel06-2019
Skills
- Customer satisfaction
- Team motivation
- Project scheduling
- Deadline management
- Sales support
- Teamwork and collaboration
Certification
White Card - Construction allowance
Languages
English
Native or Bilingual
Spanish
Full Professional
Hebrew
Native or Bilingual
Arabic
Limited Working
Timeline
Project Manager, Client Services
Theblueprint
09.2024 - Current
Hospitality Worker
Manuella Resteraunt
04.2024 - 09.2024
Bartender
Traklin
09.2023 - 04.2024
Ice Cream Server
Golda
09.2022 - 09.2023
High School Diploma -
Haklai
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