Idris Galaidos
Melbourne,VIC
Summary
Experienced sales, operations and support professional with over 3 years progressive experience in the customer service industry. Adept at building rapport with customers and delivering exceptional service to ensure satisfaction. Experienced in optimizing production processes and maintaining quality standards in manufacturing environments. Skilled in safe and efficient forklift operation, with a commitment to workplace safety and adherence to procedures. Capable AutoCare driver with a focus on timely delivery and details. Seeking to leverage skills and experience in a dynamic role that values versatility and dedication to excellence.
Overview
10
10
years of professional experience
Work History
Autocare Toyota
Logical Staffing Solutions
04.2024 - 05.2024
- Safely drove vehicles to pick up and deliver goods, ensuring timely arrival at each destination.
- Drove cars in both automatic and manual.
- Self-motivated, with a strong sense of personal responsibility.
Mirrat, Driving
Logical Staffing Solutions
01.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Following instructors and paying attention to all details.
- Driving cars with automatic and manually
Machine Operator
Go Programmer
07.2023 - 01.2024
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Forklift Operator
Oz Satff
02.2023 - 12.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
CUSTOMER SERVICE REPRESENTATIVE
Majid Al Futtaim
10.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
Shaban
01.2019 - 12.2020
- Negotiated contracts with clients and developed relationships with key personnel.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Factory Production Worker
Fine Tissues LTD
12.2017 - 12.2018
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Salesperson
Shaqwa
06.2014 - 08.2015
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
ICDL - International Computer Driving License
E Planet
Egypt11.2017
High School Diploma -
Eritrea International School
Jeddah, Saudi Arabia04.2017
Skills
Customer Service
Problem-solving abilities
Relationship Building
Product and service knowledge
Complex Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Excellent Communication
Languages
Arabic
Professional Working
English
Professional Working
Timeline
Autocare Toyota
Logical Staffing Solutions
04.2024 - 05.2024
Mirrat, Driving
Logical Staffing Solutions
01.2024 - 04.2024
Machine Operator
Go Programmer
07.2023 - 01.2024
Forklift Operator
Oz Satff
02.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Majid Al Futtaim
10.2021 - 11.2022
Sales Representative
Shaban
01.2019 - 12.2020
Factory Production Worker
Fine Tissues LTD
12.2017 - 12.2018
Salesperson
Shaqwa
06.2014 - 08.2015
ICDL - International Computer Driving License
E Planet
High School Diploma -
Eritrea International School
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