Iesha Iraia
Moranbah,QLD
Summary
Strong work ethic in high pressured and face paced work environments. Great efficiency in multi tasking with dedication to ensuring great staff engagement and work place culture. Positive can-do attitude with ability to adapt to different environments with a self driven approach.
Overview
6
6
years of professional experience
Work History
Manager
K2 Kitchens
06.2023 - 12.2023
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Hired and trained both permanent and temporary staff members.
Lending Operations Officer
Kiwibank
04.2021 - 12.2022
- Ensured regulatory compliance by staying current on industry rules and guidelines.
- Advised clients on mortgage, education and personal loans.
- Negotiated loan terms to provide favourable outcomes for both customers and lenders.
- Completed daily operational tasks and provided feedback to management which led to tasks being completed with greater efficiency
Collections Officer
Moola
04.2019 - 04.2021
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Prevented impending loss and increased profitability by enforcing scheduled collection, consistently achieving targeted recovery rate.
Bartender /Door Greeter
Casino Bar Limited
02.2018 - 04.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Operations Management
- Customer Relationship Management
- Verbal and written communication
- MS Office
- Staff Management
Accomplishments
Collaborated with high profile clients to create exclusive events.
Produced and hosted charity events.
Supervised team of up to 35 staff members for private events
Timeline
Manager
K2 Kitchens
06.2023 - 12.2023
Lending Operations Officer
Kiwibank
04.2021 - 12.2022
Collections Officer
Moola
04.2019 - 04.2021
Bartender /Door Greeter
Casino Bar Limited
02.2018 - 04.2019
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