Ifroim Dewan
52 Weston Street, Harris Park,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Assistant Grocery Manager
Woolworths
Sydney, NSW
08.2023 - Current
- Devised and implemented processes and procedures to streamline operations.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Collected, arranged, and input information into database system.
- Monitored and verified all merchandise was properly priced and labeled.
- Contributed to team success by completing jobs quickly and accurately.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Team Leader
Coles Supermarket
Dee Why, NSW
09.2022 - 09.2023
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Information Technology (Cyber Security)
Charles Darwin University
Sydney, NSW06.2025
Master of Science - Computer Science
BRAC University
Dhaka, Bangladesh02.2022
Skills
- Process Improvement
- Continuous Development
- Attention to Detail
- Technical Support
- Problem-Solving
- Customer Service
- Positive Attitude
- Process Analysis
- Safety understanding
- Decision-making capabilities
- Clear Communication
- Computer Skills
- Data Analysis
- Teamwork and Collaboration
- Workplace Safety
- Complaint resolution
- Parts Labeling
- Flexible Schedule
- Complex Problem-Solving
- Calculations and Measurements
- Following Instructions
- Product Knowledge
- Collaboration and Teamwork
- Team Management
- Excellent Communication
- Multitasking
- Networking
- Conflict Resolution
- Friendly, Positive Attitude
- Active Listening
- Calm Under Pressure
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Assistant Grocery Manager
Woolworths
08.2023 - Current
Team Leader
Coles Supermarket
09.2022 - 09.2023
Master of Science - Information Technology (Cyber Security)
Charles Darwin University
Master of Science - Computer Science
BRAC University