Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ifroim Dewan

52 Weston Street, Harris Park,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Assistant Grocery Manager

Woolworths
08.2023 - Current
  • Devised and implemented processes and procedures to streamline operations.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted customers in selecting merchandise best suited to needs.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Collected, arranged, and input information into database system.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Contributed to team success by completing jobs quickly and accurately.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.


Team Leader

Coles Supermarket
09.2022 - 09.2023
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Master of Science - Information Technology (Cyber Security)

Charles Darwin University
Sydney, NSW
06.2025

Master of Science - Computer Science

BRAC University
Dhaka, Bangladesh
02.2022

Skills

  • Process Improvement
  • Continuous Development
  • Attention to Detail
  • Technical Support
  • Problem-Solving
  • Customer Service
  • Positive Attitude
  • Process Analysis
  • Safety understanding
  • Decision-making capabilities
  • Clear Communication
  • Computer Skills
  • Data Analysis
  • Teamwork and Collaboration
  • Workplace Safety
  • Complaint resolution
  • Parts Labeling
  • Flexible Schedule
  • Complex Problem-Solving
  • Calculations and Measurements
  • Following Instructions
  • Product Knowledge
  • Collaboration and Teamwork
  • Team Management
  • Excellent Communication
  • Multitasking
  • Networking
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Active Listening
  • Calm Under Pressure
  • Flexible and Adaptable
  • Interpersonal Communication

Timeline

Assistant Grocery Manager

Woolworths
08.2023 - Current

Team Leader

Coles Supermarket
09.2022 - 09.2023

Master of Science - Information Technology (Cyber Security)

Charles Darwin University

Master of Science - Computer Science

BRAC University

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Ifroim Dewan