Ifroim Dewan
52 Weston Street, Harris Park,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Assistant Grocery Manager
Woolworths
08.2023 - Current
- Devised and implemented processes and procedures to streamline operations.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Collected, arranged, and input information into database system.
- Monitored and verified all merchandise was properly priced and labeled.
- Contributed to team success by completing jobs quickly and accurately.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Team Leader
Coles Supermarket
09.2022 - 09.2023
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Information Technology (Cyber Security)
Charles Darwin University
Sydney, NSW06.2025
Master of Science - Computer Science
BRAC University
Dhaka, Bangladesh02.2022
Skills
- Process Improvement
- Continuous Development
- Attention to Detail
- Technical Support
- Problem-Solving
- Customer Service
- Positive Attitude
- Process Analysis
- Safety understanding
- Decision-making capabilities
- Clear Communication
- Computer Skills
- Data Analysis
- Teamwork and Collaboration
- Workplace Safety
- Complaint resolution
- Parts Labeling
- Flexible Schedule
- Complex Problem-Solving
- Calculations and Measurements
- Following Instructions
- Product Knowledge
- Collaboration and Teamwork
- Team Management
- Excellent Communication
- Multitasking
- Networking
- Conflict Resolution
- Friendly, Positive Attitude
- Active Listening
- Calm Under Pressure
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Assistant Grocery Manager
Woolworths
08.2023 - Current
Team Leader
Coles Supermarket
09.2022 - 09.2023
Master of Science - Information Technology (Cyber Security)
Charles Darwin University
Master of Science - Computer Science
BRAC University
Similar Profiles
Ishreen KaurIshreen Kaur
Retail Worker at WOOLWORTHSRetail Worker at WOOLWORTHS
Kara JonesKara Jones
Online Personal Shopper at WoolworthsOnline Personal Shopper at Woolworths
Jack AdamcewiczJack Adamcewicz
Customer Service/Online Supervisor at WoolworthsCustomer Service/Online Supervisor at Woolworths