Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IFROIM DEWAN

North Parramatta

Summary

Energetic and tech-savvy individual with penchant for problem-solving and collaborative spirit. Well-versed in programming languages and network fundamentals, offering practical skills in troubleshooting and software installation. Committed to leveraging these abilities to drive impactful results within dynamic team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Department Manager

Woolworths
08.2023 - Current
  • Supported the Department Manager with daily operations, rostering, and team supervision.
  • Proven track record of customer service standards and resolve escalated queries.
  • Monitored stock levels, coordinate replenishment, and maintain merchandising standards.
  • Ensured compliance with safety, quality, and operational policies.
  • Coached, trained, and motivated team members to achieve performance and sales targets.

Intern

AllStar Solution
03.2025 - 07.2025
  • Assisted in the development and maintenance of cybersecurity and compliance policies.
  • Conducted risk assessments for systems, processes, and vendors.
  • Monitored compliance with regulatory and internal standards.
  • Assessed third-party/vendor security and compliance.
    Conducted control testing and document effectiveness.
  • Assisted with incident response from a compliance perspective.
  • Aligned policies with standards like ISO 27001, NIST, GDPR.

Technical Support Technician

Hire Intelligence
05.2025 - 06.2025
  • Configured laptops with operating systems, security tools, and business applications.
  • Delivered remote and onsite helpdesk support, resolving hardware and software issues.
  • Ensured systems met security configuration standards to protect client data.

Education

Master of Science - Cyber Security

Charles Darwin University
Sydney, NSW
06-2025

Bachelor of Science - Networking

BRAC University
Dhaka, Bangladesh
02-2022

Skills

  • Database management
  • Staff scheduling
  • Succession planning
  • Staff management
  • Network Design & Configuration
  • Routing & Switching
  • Network Security
  • Troubleshooting & Monitoring
  • Software Installation
  • Network Connectivity
  • Remote Desktop Management
  • Python
  • MySQL
  • Governance, Risk and Compliance (NIST & ISO 27001)
  • Identity and Access Management (IAM)

Certification

Google Cyber Security Certification - 06/2024

Timeline

Technical Support Technician

Hire Intelligence
05.2025 - 06.2025

Intern

AllStar Solution
03.2025 - 07.2025

Assistant Department Manager

Woolworths
08.2023 - Current

Master of Science - Cyber Security

Charles Darwin University

Bachelor of Science - Networking

BRAC University

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