IFTIKHAR ABDUL AHAD
Pakenham
Summary
Experienced customer service representative skilled in effectively managing the delicate balance between meeting customer needs and fulfilling company demands. Dedicated to cultivating loyalty and fostering long-term relationships with customers through clear and effective communication in multiple languages. Demonstrated ability to achieve both individual and team goals, ensuring customer satisfaction while driving business success.
Overview
4
4
years of professional experience
Work History
TEAM MEMBER
KONNECT FASTENING SYSTEMS
07.2023 - Current
- Pick and pack orders for customers
- Over counter sales as well as ordering stock from suppliers
- Unloaded incoming products off trucks, sorted items in the staging area and transported items to final storage locations
Sales Associate
Family Realtors
08.2022 - 02.2023
- Prospecting leads
- Conducting open home inspections
- General Admin work
CUSTOMER SERVICE ASSISTANT
TARGET
11.2020 - 07.2022
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Communicated information to customers about product quality, value and style
- Replenished shelves to maintain adequate merchandise levels
CUSTOMER SERVICE ASSISTANT
Kmart
12.2020 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Suggested products and services to clients based on individual needs to drive consistent sales
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
Education
Certificate IV - Real Estate
Entry Education - Online
06.2022
VCE - Unit 1-4, Business Management, Health & Human Development
Dandenong High School
12.2021
Skills
- Customer Retention Strategies
- Understanding Customer Needs
- Team-Oriented and Cooperative
- Work Prioritization
- Excellent Attention to Detail
- Translation and Interpretation Services
- Positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Relationship building
- Sales expertise
Languages
Urdu
Professional Working
Persian
Native or Bilingual
Timeline
TEAM MEMBER
KONNECT FASTENING SYSTEMS
07.2023 - Current
Sales Associate
Family Realtors
08.2022 - 02.2023
CUSTOMER SERVICE ASSISTANT
Kmart
12.2020 - 04.2021
CUSTOMER SERVICE ASSISTANT
TARGET
11.2020 - 07.2022
VCE - Unit 1-4, Business Management, Health & Human Development
Dandenong High School
Certificate IV - Real Estate
Entry Education - Online
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