Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Valentine Ogbeide

Adelaide,SA

Summary

Experienced Designer with almost a decade in public service innovation, specialising in leading design improvements and stakeholder engagement. My approach combines a strategic vision with an analytical mindset and a leadership style that champions continuous improvement and decision-making excellence. With a proven track record in delivering user-centered solutions and enhancing stakeholder experiences, I excel in driving projects that meet and exceed expectations. Committed to the National Disability Insurance Agency’s mission, I aim to leverage data, design thinking, and empathy to develop accessible services that contribute to meaningful societal change

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead User Experience Designer

Commonwealth Superannuation Corporation (CSC)
, Canberra
12.2021 - Current
  • Championed User-Centered Design Initiatives: Spearheaded transformation projects, enhancing CSC's Retirement Benefit Projection tools, resulting in a 5.4 Single Ease Question score and 87.3% user retention in the first year.
  • Directed In-Depth Research: Led ethnographic studies and journey mapping to refine benefits claims, optimising CSC's retirement process for Pssap Schemes optimising service delivery prioritising a digital first expriencec as a result of insights gained.
  • Strategically Evaluated Design Solutions: Developed and applied design solutions for Benefit Projection tools, aligning design decisions with user insights and CSC’s strategic goals, enhancing user experience.
  • Led Design Team Development: Mentored UX design team, fostering a culture of UX best practices and innovation, crucial in overhauling retirement tools and journeys.
  • Led UX Design Team Development and Innovation: Mentored the UX design team, promoting UX best practices and continuous innovation. Their advanced skills were key to overhauling the retirement journey and tools.
  • Implemented Data-Driven Design Strategies: Utilised data analytics and design thinking to inform strategic decisions, driving improvements that enhanced CSC’s retirement journey services' while aiding stakeholder alignment.
  • Enhanced Stakeholder Engagement: Formulated and executed a stakeholder engagement strategy using the RACI Matrix, ensuring feedback was integral to the design process.
  • Championed Agile Methodologies: Advocated for agile and lean UX methodologies, enhancing project flexibility. Mentored junior designers, fostering a culture of learning and development, leading to a dynamic, innovative team.

User Experience Lead

DemingFactor Pty Ltd
Adelaide
11.2016 - 12.2021
  • Created wireframes, prototypes, and process flows to explain complex user experiences.
  • Conducted usability testing sessions with stakeholders to identify areas of improvement for the user experience.
  • Analyzed customer feedback to develop strategies for enhancing the overall user experience of products and services.
  • Worked closely with developers to ensure that all elements of the user interface were implemented correctly and efficiently.
  • Provided mentorship and guidance to junior UX designers on best practices in UX design principles.
  • Developed comprehensive documentation outlining the requirements, processes, and guidelines for creating successful user experiences.
  • Conducted research into emerging technologies, trends, and techniques related to UX design in order to stay up-to-date on industry developments. This was evident in the creation and management of the "Dash of Style" tool and in leading the adoption of Figma, Draw.io, and other innovative tools for project execution.
  • Organised workshops with internal stakeholders and external partners in order to gain insights into how users interact with products or services. This was particularly crucial in consulting roles for The South Australian Department of Transportation..
  • Defined success metrics for new features or products based on customer feedback data and analytics reports.
  • Facilitated communication between cross-functional teams such as engineering, marketing, sales., in order to ensure alignment on objectives. This included leading the team in the rebranding project for Brave Energy Systems and establishing living style guides for multiple clients.
  • Ensured compliance with legal regulations related to accessibility requirements when designing digital products or services.

Education

Bachelor of Arts - Interactive Media Design

Torrens University Australia
Adelaide
12-2016

Skills

  • Empathy
  • User-Centered Design
  • Design Strategy
  • User Research and Usability Testing
  • Agile and Lean Methodologies
  • Wireframing, and Prototype Design
  • Data-Driven Design and Quantitative Analysis Expertise
  • Design Solution Evaluation and Design Validation
  • Team Development and Mentorship
  • Stakeholder Engagement
  • Effective Communication
  • Facilitation
  • Problem-Solving
  • Analytical Thinking
  • Customer Service
  • Strong Work Ethic
  • Negotiation
  • Conflict Resolution
  • Resilience and Stress Management

Accomplishments

  • DIA - Distinction Award for Visual Communication, Adelaide 2018
  • Dept. of Premier and Cabinet – Premier Award for Innovation 2018
  • AGDA – Finalist visual for Communication Award 2017
  • DIA – Distinction Award 2017

Certification

  • Cert IV Individual support - HITSA
  • NDIS Worker Orientation Module - NDIS
  • Supporting Effective Communication -NDIS

References

References available upon request.

Timeline

Lead User Experience Designer

Commonwealth Superannuation Corporation (CSC)
12.2021 - Current

User Experience Lead

DemingFactor Pty Ltd
11.2016 - 12.2021

Bachelor of Arts - Interactive Media Design

Torrens University Australia

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Valentine Ogbeide