Isabelle Duncan
Brisbane,Queensland
Summary
Accomplished HR professional with a proven track record in building strong relationships with business leaders and providing expert advice on the interpretation of awards, policies, and guidelines. Expertise in effectively managing and resolving complex employee relations issues, offering guidance and support to leaders on various people-related matters. Strong communication skills and high emotional intelligence. Excel at navigating dynamic and high-pressure environments. Deeply committed to driving transformative business partnerships and fostering people-centric initiatives for organizational success.
Overview
8
8
years of professional experience
Work History
HR Business Partner
Future Generation Joint Venture - Snowy Hydro 2.0 Project
01.2024 - Current
- Partner with leaders to deliver comprehensive generalist activities, including performance reviews, talent planning, onboarding and offboarding, training and development, employee wellbeing, return to work, remuneration, and benefits
- Manage employee relations by addressing grievances and overseeing disciplinary actions, implementing performance improvement plans, and coaching leaders on best practices
- Managing up to 20 investigations into employee misconduct and policy violations, ensuring fair and consistent application of policies
- Mediate disputes, provide counseling, and implement corrective actions to resolve workplace issues
- Coach managers on effective employee relations strategies to address workplace conflicts.
- Facilitated workshops for increasing awareness of company policies and ethics.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Collaborated with leadership to assess and improve policies across board.
- Facilitated workshops on leadership development for mid-level managers.
- Provide support for upcoming Enterprise Agreement negotiations and build strong relationships with union representatives, managing union right of entry processes
- Assist with preparation for and representation at Fair Work hearings on high-risk employment matters
- Identify and address emerging workplace issues, including restructures and procedure and policy improvements
- Led a procedural initiative to streamline the process for updating employee contracts and a company-wide pay restructure initiative
- Report on key people metrics, providing actionable insights and recommendations for continuous improvement
- Initiated targeted training for management based on data analysis to address key grievances effectively
- Interpret and apply Enterprise Agreements, Awards, and employment contracts, and assist in developing compliance frameworks
- Engage with all levels of the workforce, strengthening relationships with blue- and white-collar employees, executives, project leaders, and external partners
- Manage site-wide communications, ensuring alignment and consistency across teams
- Develop training programs for improving workforce capabilities and enhancing performance, including the roll-out of SuccessFactors.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
HR Consultant
Davidson
03.2022 - 12.2023
- Facilitate end-to-end recruitment activities across multiple clients, including onboarding and offboarding
- Analyse and provide recommendations on senior-level candidates
- Advising on recruitment and retention issues and budget
- Provide clients with insights into market remuneration trends, attrition rates, and project pipelines
- Interpret and advise clients on psychometric testing results to assist in cultural alignment
- Assist in training for the roll-out of Employment Hero across the organisation
- Negotiated service margins and remuneration packages with clients and candidates
- Excelled in tender writing, securing significant projects
- Lead culture-related initiatives, such as employee engagement programs, diversity and inclusion efforts, and wellness activities
- Design and implement onboarding programs to ensure new hires are effectively integrated
- Conduct compliance processes, including verifying work rights, ID authentication, and reference checks
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Simplified complex technical information in bids, improving readability and increasing chances of success.
HR Advisor
Wild Desert
07.2019 - 03.2022
- Oversee the delivery of all generalist activities, such as counseling, conflict resolution, onboarding and offboarding, training and development, employee wellbeing, remuneration and benefits and performance evaluations, ensuring compliance with legislation and best practices
- Support and coach managers through investigations, maintaining comprehensive notes and preparing all necessary documentation for meetings
- Guide managers through the performance improvement plan process, ensuring all probation meetings are documented and completed
- Oversee training programs to align employees with client specifications
- Manage scheduling, rostering, and crew movements for multiple teams
- Advise managers on staff remuneration, ensuring alignment with current pay structures
- Manage end-to-end recruitment processes, including scheduling and conducting interviews, performing reference checks, booking medicals, preparing contracts, and coordinating onboarding documents with the payroll team
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Coordinated employment offers with management and extended offers to selected candidates.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
- Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
- Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
- Managed performance review process, providing constructive feedback and setting achievable goals for continued employee growth.
HR Officer
Wild Desert
07.2017 - 06.2019
- Manage the day-to-day HR tasks and processes
- Oversee the delivery of generalist activities including onboarding and offboarding and training ensuring compliance with legislation and best practices
- End-to-end recruitment and selection, including scheduling and completing interviews, reference checks, booking medicals, preparing contracts
- Undertake negotiations on rates of pay and conditions of employment for employees and employer
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Education
Bachelor of Business Management - Human Resources & International Business
The University of Queensland
07.2019
Clayfield College
01-2014
Skills
- Employee Relations
- Legislative Compliance
- Performance Management
- Change Management
- Policy and Procedure Implementation
- Mediating Employee Disputes
- Communication & Conflict Resolution
- Conflict resolution
Timeline
HR Business Partner
Future Generation Joint Venture - Snowy Hydro 2.0 Project
01.2024 - Current
HR Consultant
Davidson
03.2022 - 12.2023
HR Advisor
Wild Desert
07.2019 - 03.2022
HR Officer
Wild Desert
07.2017 - 06.2019
Bachelor of Business Management - Human Resources & International Business
The University of Queensland
Clayfield College
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