Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ignacio Jesus Robles Ramos

Surry Hills,Australia

Summary

A dedicated and experienced cleaner in the hospitality industry, primarily within hotel

settings. I possess excellent English language skills, allowing me to communicate

effectively and courteously with guests, ensuring their comfort and addressing their

needs promptly. My background includes a thorough understanding of all operational

aspects of hotel maintenance, from guest rooms and public areas to back-of-house

operations. I am known for my attention to detail, reliability, and ability to maintain the

highest standards of cleanliness and hygiene.

My experience extends beyond traditional cleaning duties; I have developed strong

interpersonal skills, enabling me to interact positively with guests and contribute to

their overall experience at the hotel. I am adept at working independently as well as part

of a team, often going above and beyond to assist colleagues in other departments

when needed.

Keen to continue growing professionally, I am always eager to learn new skills and

embrace opportunities to expand my expertise within the hospitality sector. My goal is

to contribute to a hotel environment that is not only impeccably clean but also

welcoming and comfortable for all guests.

Overview

3
3
years of professional experience

Work History

Housekeeper

ahs hospitality
11.2022 - 03.2023
  • Cleaned and maintained assigned areas in accordance with established cleanliness standards, ensuring a hygienic and comfortable environment for residents or guests.
  • Changed linens, made beds, and replenished towels and amenities to ensure a fresh and welcoming
  • Performed regular housekeeping duties, including dusting, vacuuming, mopping, and sanitizing surfaces, to maintain cleanliness and orderliness.
  • Maintained inventory of cleaning supplies and promptly restocked as needed, ensuring efficient cleaning operations.
  • Responded to guest or resident requests in a courteous and timely manner, providing exceptional customer service.

Housekeeper

Silk Hospitality
09.2023 - Current

Hostal Housekeeper & Cashier Attendant

Hostal Terra
04.2021 - 07.2021
  • Maintained cleanliness and tidiness of the hostel common areas, including the reception area, lounge, and kitchen, to create a pleasant and welcoming environment for guests.
  • Ensured the availability and proper stocking of essential amenities, such as towels, linens, and toiletries, to meet guests' needs.
  • Supported basic cashier operations with POS: Transbank system terminal (Chilean POS).
  • Demonstrated strong interpersonal skills, effectively communicating with guests from diverse backgrounds and cultures.

Education

Diploma in Management in Hospitality -

SBTA/SELA

Certicate IV in TESOL -

Wenthworth Institute

German's language certication B1 -

Köln Vokshochschule

A2 Language certication -

Goethe Institut

Licenciatura en Bachillerato en ciencias exactas -

Universidad Andrés Bello

University year preparation -

Instituto Pedro de Valdivia

Licenciatura de enseñanza media -

Instituto Obispo Silva Lezaeta

Skills

  • English
  • Spanish
  • German

Personal Information

Hobbies: Tennis, Video games, Music

Timeline

Housekeeper

Silk Hospitality
09.2023 - Current

Housekeeper

ahs hospitality
11.2022 - 03.2023

Hostal Housekeeper & Cashier Attendant

Hostal Terra
04.2021 - 07.2021

Diploma in Management in Hospitality -

SBTA/SELA

Certicate IV in TESOL -

Wenthworth Institute

German's language certication B1 -

Köln Vokshochschule

A2 Language certication -

Goethe Institut

Licenciatura en Bachillerato en ciencias exactas -

Universidad Andrés Bello

University year preparation -

Instituto Pedro de Valdivia

Licenciatura de enseñanza media -

Instituto Obispo Silva Lezaeta
Ignacio Jesus Robles Ramos