Ignatius Russo
Miranda
Summary
As a self-motivated business owner with a proven track record in business management and customer relations, I successfully cultivated loyal customer bases and expanded client networks through strategic marketing and exceptional service quality.
My constant study of market trends significantly enhanced operational efficiency and competitive positioning, demonstrating a keen attention to detail and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Business Owner
Self Employed
01.2003 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, meeting customer budgets and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed marketing and all Business Promotions
- Tracked trends within our industry to refine company's product line.
Sign Business
Self Employed
01.1999 - 07.2004
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Catering Business
Self Employed
01.1990 - 01.1999
- Promoted business through traditional campaigns to generate leads and maximize brand identity.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched trends and cultures to determine competition and develop competitive pricing points.
- Launched new products and menus by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Evaluated competitors finding gaps in the catering market for unique catering propositions that attracted new clients.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
No Degree - Motor Mechanic
Ultimo Tafe
UltimoSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Employee training
- Purchasing and planning
- Issue resolution
- Quality assurance
- Business management
Timeline
Business Owner
Self Employed
01.2003 - Current
Sign Business
Self Employed
01.1999 - 07.2004
Catering Business
Self Employed
01.1990 - 01.1999
No Degree - Motor Mechanic
Ultimo Tafe
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