Summary
Overview
Work History
Education
Skills
Timeline
Generic
Igor Sefer

Igor Sefer

Adelaide,SA

Summary

Project Officer successful at cultivating strong working relationships with both internal and external stakeholder teams. Detail-oriented and methodical with an analytical approach. Prepared to apply extensive administrative knowledge and valuable transferable skills. Organized and successful at managing multiple priorities with a positive attitude.

Overview

22
22
years of professional experience

Work History

Project Officer

Defence Artificial Intelligence Research Network
Mawson Lakes, South Australia
07.2023 - Current
  • Project Management: Lead and contribute to DAIRNet activities by planning, tracking, and reporting progress
  • Administrative Systems: Develop efficient administrative processes to aid DAIRNet's functioning
  • Data Analysis: Collect and analyze data, producing reports on research and performance
  • Reporting: Prepare reports as per DAIRNet's requirements, including stakeholder and financial reports
  • Support: Assist senior management, participate in planning, and manage task schedules
  • Coordination: Organize activities, travel, and contracts aligned with DAIRNet's objectives
  • Communication: Build relationships, represent DAIRNet, and organize events and calls
  • Budget and Finance: Monitor the budget, handle administrative tasks, and collaborate with relevant departments
  • Website Maintenance: Manage and update the DAIRNet website
  • Continuous Improvement: Strive for best practices and enhance processes.
  • Developed and deepened relationships with key stakeholders.
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Graduate Research Admissions Officer

University of South Australia, SAS
Adelaide, South Australia
05.2012 - 07.2023
  • Providing customer service to applicants regarding HDR course entry requirements, scholarship eligibility/admission, enrolment, etc
  • Providing guidance and referral to other University services, Campus Central, Learning and Teaching Unit, Finance Unit, International Student Unit, etc
  • Processing and evaluating electronic (E-Recruit) applications for a Higher Degree by Research, (UniSA HDR programs)
  • Consulting with academic and professional staff, including Heads of Schools, Deans of Research, academic staff members, Industry advisors, Research supervisors, Division administration staff, School Coordinators, and Academic Unit administrative staff
  • Responsible for admission of new HDR students, and creating Vising Student placements
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Met with prospects and guardians to answer questions, discuss academics and provide tours.

OHS&W Officer

Premier and Cabinet - SafeWork SA,
Adelaide, South Australia
07.2011 - 05.2012
  • Implementing Occupational Health Safety - Administrative Service and maintaining SafeWorkSA HSR Representative Register and training records portal
  • Providing administrative service, support, and clerical assistance to SWSA staff, senior inspectors/investigation officers, and OHS&W Help Centre staff
  • Undertaking regular mail out and distribution of relevant information and/or training materials, training room preparation for workshops and team meetings
  • Maintaining details on Occupational Health, Welfare, and Safety training database.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Customer Service Representative / Officer

Australian Government – Centrelink – DSU Unit
Adelaide, South Australia
07.2009 - 07.2011
  • Processing online and paper-based applications for Families Tax Benefit / Baby bonus payments, (FTB/BBY)
  • Processing the claims for Australian Emergency Recovery Payments [QLD Floods, Bushfire Relief payments
  • Ensuring accurate data entry and maintaining current customer records
  • Completing file registration, file recording, and document file maintenance procedures as per Centrelink guidelines on record management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Centre, Customer Service Liaison Assistant

Australian Government, Centrelink
01.2009 - 07.2009
  • Providing customer service and general information assistance
  • Maintaining new, and existing customer satisfaction, and addressing the complex needs/enquiries
  • Issuing and coding replacement concession cards, income statements, and SU19 forms
  • Input all daily activities, and customer contact details into the Centrelink database
  • Reporting daily activities to team leaders and manager
  • Additional skills and Community involvement:
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Boosted customer service satisfaction ratings through consistent quality control.

01.2002
  • Volunteered for the Migrant Resource Centre of South Australia
  • Involved in community development initiatives and programs run by MRCSA
  • Member of Community Support for Refugees
  • (CRS is a component of the Department of Immigration and Multicultural Affairs, Integrated Humanitarian Settlement Strategy)
  • Participated in over 20 community Arts projects with Adelaide Central Health Service.

Education

Bachelor of International Studies -

Flinders University of South Australia

Multicultural Art Professional Development And Org -

RMIT University

MSI, Management And Strategy Institute,

Skills

  • Skills, knowledge, abilities, and experiences:
  • I’m a customer service-focused professional, always committed to the provision of high-quality service and keen on exceeding client expectations
  • I have advanced interpersonal and communication skills with the ability to work effectively and engage with clients from diverse cultural backgrounds In addition, I possess the ability to relate well with people from diverse cultural, religious, and socio-economic backgrounds
  • I have advanced knowledge of HDR administrative procedures in a university administrative environment, with extensive experience with University student information and record management systems (including Medici, CRM, E-Recruit, etc) COEs, Student Visa, Enrolments / Scholarships awards
  • I’m enthusiastic, keen, and result oriented, able to use initiative and work both with minimal supervision and as a member of a team
  • Document Management

Timeline

Project Officer

Defence Artificial Intelligence Research Network
07.2023 - Current

Graduate Research Admissions Officer

University of South Australia, SAS
05.2012 - 07.2023

OHS&W Officer

Premier and Cabinet - SafeWork SA,
07.2011 - 05.2012

Customer Service Representative / Officer

Australian Government – Centrelink – DSU Unit
07.2009 - 07.2011

Customer Service Centre, Customer Service Liaison Assistant

Australian Government, Centrelink
01.2009 - 07.2009

01.2002

Bachelor of International Studies -

Flinders University of South Australia

Multicultural Art Professional Development And Org -

RMIT University

MSI, Management And Strategy Institute,

Similar Profiles

CREATE PROFILE
Igor Sefer