IHFAZ SPORSHO MUSA
Sydney,Australia
Summary
Experienced in retail and telecommunications customer service, mentoring and teaching, Problem Solving,office/administrative assistance, and sales, and eager to contribute to Australia's retail and telecommunications customer service sector. Have experience in working in one of the finest tourist destination of Australia, Sydney Harbour Bridge Climb as a Guest Relation Representative. Subclass 500 student visa here, with 48 hours fortnight.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relation Representative
Bridge Climb
09.2023 - Current
- Greeting Guests: Welcome guests warmly as they arrive and ensure they feel comfortable and informed about their upcoming experience
- Providing Information: Answer any questions guests might have about the climb, safety measures, the history of the bridge, and any other relevant topics
- Safety Briefings: Assist the climb leaders in ensuring all guests are briefed on safety protocols and understand the requirements and guidelines
- Equipment Handling: Assist guests in fitting and wearing the appropriate safety gear and clothing and ensure that all equipment is returned and stored correctly after use
- Feedback Collection: After the climb, solicit feedback from guests about their experience, noting any areas for improvement
- Handling Special Requests: Coordinate with other teams to cater to special requirements or celebrations, such as proposals, birthdays, or anniversaries
- Managing Complaints: Address and resolve any concerns or complaints guests might have, ensuring their satisfaction and taking necessary feedback for future improvement
- Upkeeping Facilities: Ensure that the guest waiting areas, briefing rooms, and equipment rooms are clean, tidy, and in good condition
- Liaising with Other Departments: Maintain open communication with climb leaders, marketing, maintenance, and other relevant departments to ensure the guest experience is optimized
- Promoting Merchandise and Souvenirs: Introduce guests to available merchandise or souvenirs post-climb and assist with any purchases
- Updating Records: Maintain accurate and updated records of guest interactions, feedback, complaints, and any incidents that might occur
- Continual Learning: Stay updated with any changes in safety guidelines, historical information, or any other relevant updates to provide accurate information to guests
- Networking: Represent BridgeClimb Sydney at events or travel exhibitions, promoting the experience to potential visitors
- Maintaining Guest Privacy: Ensure that any personal information collected from guests is kept confidential and handled as per privacy regulations
- Handling Pylon: Handled Retail and Admission Department of Pylon Museum and Lookout Sydney.
Store Team Member
Unimart
10.2020 - 07.2022
- Provide customer service at front desk/check out
- Scanning the products, electronic billing, and cash handling
- Back dock duties including driving Electric tugger to pick the order
- Lifting and manual handling, receiving & dispatch of stock and refilling the stock
- Warehouse general duties.
Education
Diploma of Digital & Strategic Communication - Communication
University of Technology Sydney (UTS)
Sydney, NSW05.2024
Skills
- Experienced in working as a Guest relations representative and gained experience in customer relationship management , including order creation, data entry, customer billing, transactions handling, and provisioning of services Highly skilled at performing regular stock checks of retail store, ordering stock, inventory intake, manual handling, and self-packing Proficient in resolving client issues via email, phone, and in-person contact in a helpdesk setting Possess a superior command of the English language and an unwavering dedication to resolving all customer concerns Competence with many computer systems; emphasis on Microsoft Office (Word, Excel, PowerPoint, and OneNote) Proficiency in various dialects, including English, Hindi, and Bengali My characteristics that are always a top priority are my self-discipline, hard work, perfection, reliability, and honesty
- Hospitality industry experience
- Check-in and Check-out Procedures
- Guest satisfaction
- First Aid Training
- Exceptional communication
- Payment Processing
- Activity Planning
Certification
- Provide Reasonable Service of Alcohol (RSA)- SITHFAB021, 02/08/2023
- First Aid with CPR, 28/05/2023
- Work with Children Card (WWCC) - WWC2665809E, 16/05/2023
- IELTS overall band score- 6, 16/09/2022
Further Training
- Advanced training on Microsoft Excel in Udamy
- Training on Microsoft PowerPoint and Excel in Udamy
- Advance English Vocabulary Course
- Legal Drafting and research Course
Occupation
Guest Relation Officer, Bridge Climb Sydney
Cell Phone
0435691467
Visa
Student Visa ( Subclass 500 )
Relevant Qualifications
- Diploma of Communication (Digital and Strategic), University of Technology, Sydney, 2023-2024
- Bachelor of Law (LLB) with PLT, University of Technology Sydney, 2024-2027
- Certificate of Higher Education in Common Law ( CerTHe), London College of Legal Studies (LCLS North), 2021-2022
References
Available upon request
Timeline
Guest Relation Representative
Bridge Climb
09.2023 - Current
Store Team Member
Unimart
10.2020 - 07.2022
Diploma of Digital & Strategic Communication - Communication
University of Technology Sydney (UTS)
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