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Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.

Dedicated hotel professional with over 20 years of expertise in managing 4 and 5-star hotels, recognized with AAA diamond certifications. Proficient in delivering exceptional service across business, leisure, family, and all-inclusive sectors. Core competencies encompass all aspects of room division, including housekeeping, laundry, front desk, guest services, concierge, bell staff, butlers, and public area management. Primary goal is to create and enhance memorable experiences for guests and team members alike while contributing to the global tourism landscape. Based in Mexico, honed skills in cities such as Guadalajara, Los Cabos, Sonora, and Cancun.

Leadership & Team Management

  Directed and motivated a diverse team of 222 staff, fostering high morale, teamwork, and strong work ethics in a friendly, inclusive environment.
  Conducted regular staff meetings and performance reviews, providing constructive feedback and development plans to drive continuous improvement.
  Enhanced collaboration across departments, liaising with housekeeping and maintenance to ensure rooms met high standards of cleanliness and comfort.

Customer Service & Satisfaction

  Maximized customer engagement and satisfaction by actively listening, responding to feedback, and delivering excellent service.
  Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
  Achieved departmental Net Promoter Score (NPS) goals through effective teamwork, communication, and service excellence.

Operational Excellence & Compliance

  Maintained clean, safe working environments by implementing regulatory standards, policies, and guidelines.
  Prepared for and successfully managed multiple audits, including USPH, Coast Drill, RASS, SUNNS, ADA, and internal/external audits.
  Monitored compliance with health and safety regulations, including food safety procedures, ensuring a safe environment for guests and staff.

Problem-Solving & Continuous Improvement

  Identified issues, analyzed information, and implemented solutions to improve operations and service delivery.
  Responded to guest feedback with actionable improvements, achieving positive outcomes and higher satisfaction levels.
  Developed strong knowledge of industry trends and process improvements, applying best practices to enhance efficiency.

Communication & Documentation

  Managed complaints with calm, clear communication and step‑by‑step solutions.
  Prepared reports, written communications, and documentation to support operational excellence and compliance.
  Promoted teamwork and engagement through team‑building activities and transparent communication.

Driven Rooms Division Manager with 23 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests. Experienced with overseeing room operations and ensuring guest satisfaction. Utilizes team leadership and operational management to maintain high standards. Track record of effective problem-solving and conflict resolution in hospitality setting.

Results-oriented Rooms Division Manager with a keen eye for detail and a determined attitude. Ensures exceptional service and prompt response to inquiries. Implements innovative problem-solving and mentorship to enhance team performance.

Ihtisham Fuad

Overview

Work History

Rooms Division Manager

Assistant Hotel Manager

Guest Relations Manager

Hotel Duty Manager

Food & Beverage Manager

Hotel Duty Manager

Education

Graduate Diploma - Business Management

Diploma Of Hospitality Management - Hotel Management

Skills

Timeline

Rooms Division Manager

Assistant Hotel Manager

Guest Relations Manager

Hotel Duty Manager

Food & Beverage Manager

Hotel Duty Manager

Graduate Diploma - Business Management

Diploma Of Hospitality Management - Hotel Management

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